Customizing a skill
concept australia Updated Sep 10, 2026 1 min read customize-a-skill.md
If you have the admin role, you can customize the ServiceNow Otto for FSM work order task summarization skill so that agents can use the generative AI skills in CSM/FSM Configurable Workspace and in Core UI.
Configuration overview
You can customize the following skills:
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--- title: Customizing a skill description: If you have the admin role, you can customize the ServiceNow Otto for FSM work order task summarization skill so that agents can use the generative AI skills in CSM/FSM Configurable Workspace and in Core UI. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/field-service-management/work-order-management/customize-a-skill.html release: australia product: Work Order Management classification: work-order-management topic_type: concept last_updated: "2026-09-10" reading_time_minutes: 1 breadcrumb: [Configure, Set up work orders and tasks, Configure, Field Service Management] --- # Customizing a skill If you have the admin role, you can customize the ServiceNow Otto for FSM work order task summarization skill so that agents can use the generative AI skills in CSM/FSM Configurable Workspace and in Core UI. ## Configuration overview You can customize the following skills: - [KB generation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/work-order-management/cust-now-assist-fsm-skill.md) - [Work order task summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/work-order-management/cust-now-assist-fsm-wot-summarization-skill.md)
| title | Customizing a skill |
| description | If you have the admin role, you can customize the ServiceNow Otto for FSM work order task summarization skill so that agents can use the generative AI skills in CSM/FSM Configurable Workspace and in Core UI. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/field-service-management/work-order-management/customize-a-skill.html |
| release | australia |
| product | Work Order Management |
| classification | work-order-management |
| topic_type | concept |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | ConfigureSet up work orders and tasksConfigureField Service Management |