Modify or delete time worked entries

task australia Updated Sep 10, 2026 1 min read field-service-agent-modify-time.md
Raw file servicenow.com

Agents can modify and delete time worked entries before a time sheet is approved.

Before you begin

Role required: wm_agent

About this task

Modifying or deleting entries updates existing time cards and generates an updated time sheet.

Note: Do not manually edit time cards. Instead, edit the original time worked entries, which generates updated time cards and time sheets.

Procedure

  1. Navigate to All > Time Sheets > Time Recording > My Time Worked.

  2. Select the time worked entry you want to modify or delete.

  3. Either modify or delete the entry.

    • To modify the entry, make changes to the desired fields and select Update.
    • To delete the entry, select Delete.
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