Review and approve time sheets
task australia Updated Sep 10, 2026 1 min read field-service-manager-approve-time.md
Managers can review time cards and time sheets for agents in their assignment groups.
Before you begin
Role required: wm_manager
Procedure
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Navigate to All > Field Service > Manager > Time Sheets - Pending Approval.
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Select a time sheet.
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If necessary, review the time cards associated with this time sheet in the Time Cards related list.
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Click one of the following.
Option Description Approve The state of the time sheet and the associated time cards changes to Approved and becomes read-only. Time cards for any work order tasks that are in the Work in process state are marked as Processed. Once the work order task is Complete, the time cards are marked as Approved. Reject The state of the time sheet and the associated time cards changes to Rejected. The field service agent can make changes to the time sheet and submit again for approval. If rate cards are applicable for the time worked, expense lines are generated as part of the time sheets. Users with the financial_mgmt_user role can view these expense lines.
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---
title: Review and approve time sheets
description: Managers can review time cards and time sheets for agents in their assignment groups.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/field-service-management/work-order-management/field-service-manager-approve-time.html
release: australia
product: Work Order Management
classification: work-order-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Manage work order tasks, Prepare work orders, Use, Field Service Management]
---
# Review and approve time sheets
Managers can review time cards and time sheets for agents in their assignment groups.
## Before you begin
Role required: wm\_manager
## Procedure
1. Navigate to **All** > **Field Service** > **Manager** > **Time Sheets - Pending Approval**.
2. Select a time sheet.
3. If necessary, review the time cards associated with this time sheet in the **Time Cards** related list.
4. Click one of the following.
|Option|Description|
|------|-----------|
|**Approve**|The state of the time sheet and the associated time cards changes to **Approved** and becomes read-only. Time cards for any work order tasks that are in the **Work in process** state are marked as **Processed**. Once the work order task is **Complete**, the time cards are marked as **Approved**.|
|**Reject**|The state of the time sheet and the associated time cards changes to **Rejected**. The field service agent can make changes to the time sheet and submit again for approval.|
If rate cards are applicable for the time worked, expense lines are generated as part of the time sheets. Users with the financial\_mgmt\_user role can view these expense lines.
| title | Review and approve time sheets |
| description | Managers can review time cards and time sheets for agents in their assignment groups. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/field-service-management/work-order-management/field-service-manager-approve-time.html |
| release | australia |
| product | Work Order Management |
| classification | work-order-management |
| topic_type | task |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | Manage work order tasksPrepare work ordersUseField Service Management |