Activate Proxy Actions for Field Service Management

task australia Updated Sep 10, 2026 1 min read fsm-proxy-action.md

You can activate the Proxy Actions for Field Service Management plugin (sn_fsm_proxy_actn) if you have the admin role.

Before you begin

Role required: admin

About this task

Proxy Actions for Field Service Management installs the proxy_admin and proxy_agent roles, and the tables used to configure and log proxy actions.

Procedure

Navigate to All > System Applications > All Available Applications > All.
Find the Proxy Actions for Field Service Management plugin (sn_fsm_proxy_actn) using the filter criteria and search bar.

You can search for the plugin by its name or ID. If you cannot find a plugin, you might have to request it from ServiceNow personnel.
Select Install to start the installation process.

Note: When domain separation and delegated admin are enabled in an instance, the administrative user must be in the global domain. Otherwise, the following error appears: Application installation is unavailable because another operation is running: Plugin Activation for <plugin name>.

You will see a message after installation is completed. For information about the components installed with a plugin, see Find components installed with an application.

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---
title: Activate Proxy Actions for Field Service Management
description: You can activate the Proxy Actions for Field Service Management plugin \(sn\_fsm\_proxy\_actn\) if you have the admin role.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/field-service-management/work-order-management/fsm-proxy-action.html
release: australia
product: Work Order Management
classification: work-order-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configuring proxy actions, Work order tasks, Set up work orders and tasks, Configure, Field Service Management]
---

# Activate Proxy Actions for Field Service Management

You can activate the Proxy Actions for Field Service Management plugin \(sn\_fsm\_proxy\_actn\) if you have the admin role.

## Before you begin

Role required: admin

## About this task

Proxy Actions for Field Service Management installs the proxy\_admin and proxy\_agent roles, and the tables used to configure and log proxy actions.

## Procedure

1. Navigate to **All** &gt; **System Applications** &gt; **All Available Applications** &gt; **All**.

2. Find the Proxy Actions for Field Service Management plugin \(sn\_fsm\_proxy\_actn\) using the filter criteria and search bar.

You can search for the plugin by its name or ID. If you cannot find a plugin, you might have to request it from ServiceNow personnel.

3. Select **Install** to start the installation process.

**Note:** When domain separation and delegated admin are enabled in an instance, the administrative user must be in the **global** domain. Otherwise, the following error appears: `Application installation is unavailable because another operation is running: Plugin Activation for <plugin name>.`

You will see a message after installation is completed. For information about the components installed with a plugin, see [Find components installed with an application](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/find-components.md).