Analyze all work orders for a selected asset

task australia Updated Sep 10, 2026 1 min read identify-defect-asset-mobile-app.md

Raw file servicenow.com

Scan an asset to view its work history and upcoming work orders. You can also create a work order for an asset.

Before you begin

Role required: wm_agent or wm_dispatcher

Procedure

Open the ServiceNow Agent application.
In the My Work tab, tap Asset Lookup at the top.
Tap the barcode icon and scan the asset.
Tap the asset record.
Do one of the following.

To	Do this
View all work orders related to this asset	Tap Related List. You can perform the following actions: To view all completed work orders, click Completed Work Orders. To view all upcoming work orders, click Upcoming Work Orders.
Create a work order for this asset	Do the following: Tap the more actions ([Omitted image "OverflowIcon.png"] Alt text: More actions icon) icon and select Create Work Order. Tap Short description. Enter a short description for the work order and click Done. Click Submit. The work order gets qualified automatically if it requires qualification; if not, the work order state changes to Ready to dispatch. For more information, see Qualify a work order.

Do this

View all work orders related to this asset

Tap Related List.
You can perform the following actions:
- To view all completed work orders, click Completed Work Orders.
- To view all upcoming work orders, click Upcoming Work Orders.

Create a work order for this asset

Do the following:

Tap the more actions ([Omitted image "OverflowIcon.png"] Alt text: More actions icon) icon and select Create Work Order.
Tap Short description.
Enter a short description for the work order and click Done.
Click Submit. The work order gets qualified automatically if it requires qualification; if not, the work order state changes to Ready to dispatch. For more information, see Qualify a work order.

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---
title: Analyze all work orders for a selected asset
description: Scan an asset to view its work history and upcoming work orders. You can also create a work order for an asset.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/field-service-management/work-order-management/identify-defect-asset-mobile-app.html
release: australia
product: Work Order Management
classification: work-order-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Inventory, ServiceNow Agent mobile app, Completing work on mobile, Use, Field Service Management]
---

# Analyze all work orders for a selected asset

Scan an asset to view its work history and upcoming work orders. You can also create a work order for an asset.

## Before you begin

Role required: wm\_agent or wm\_dispatcher

## Procedure

1.  Open the ServiceNow Agent application.

2.  In the **My Work** tab, tap **Asset Lookup** at the top.

3.  Tap the barcode icon and scan the asset.

4.  Tap the asset record.

5.  Do one of the following.

<table id="choicetable_xjd_bdv_khb"><thead><tr><th align="left" id="d121890e99">

To

</th><th align="left" id="d121890e102">

Do this

</th></tr></thead><tbody><tr><td id="d121890e108">

**View all work orders related to this asset**

</td><td>

-   Tap **Related List**.
-   You can perform the following actions:
    -   To view all completed work orders, click **Completed Work Orders**.
    -   To view all upcoming work orders, click **Upcoming Work Orders**.


</td></tr><tr><td id="d121890e143">

**Create a work order for this asset**

</td><td>

Do the following:

1.  Tap the more actions \(\[Omitted image "OverflowIcon.png"\] Alt text: More actions icon\) icon and select **Create Work Order**.
2.  Tap **Short description**.
3.  Enter a short description for the work order and click **Done**.
4.  Click **Submit**.
 The work order gets qualified automatically if it requires qualification; if not, the work order state changes to **Ready to dispatch**. For more information, see [Qualify a work order](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/work-order-management/c_QualifyWorkOrders.md).

</td></tr></tbody>
</table>