Make a call from ServiceNow Agent

---
title: Make a call from ServiceNow Agent
description: Select a conference bridge option to initiate a conference call from the ServiceNow Agent application to connect virtually with your customer and peer agents.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/field-service-management/work-order-management/make-a-call-fsm-vci.html
release: australia
product: Work Order Management
classification: work-order-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Virtual Conferencing, ServiceNow Agent mobile app, Completing work on mobile, Use, Field Service Management]
---

# Make a call from ServiceNow Agent

Select a conference bridge option to initiate a conference call from the ServiceNow Agent application to connect virtually with your customer and peer agents.

## Before you begin

Role required: wm\_agent

## About this task

The option Make a Call appears only if you have set up both Zoom and Microsoft Teams in your ServiceNow instance.

## Procedure

1.  Navigate to the ServiceNow Agent application.

2.  Tap **My Work**.

3.  In the **My Tasks** section, tap **See All**.

4.  Select and open the work order task.

5.  Tap the More actions \(\[Omitted image "OverflowIcon.png"\] Alt text: More actions icon\) icon and then select **Make a Call**.

6.  Tap **Conference Bridge** and then select a bridge.

    -   To make a Zoom call, tap Zoom.
    -   To make a Microsoft Teams call, tap Microsoft Teams.

        For more information about making a call, see [Start a Zoom or Microsoft Teams meeting from ServiceNow Agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/work-order-management/initiate-zoom-MSTeam-meeting-fsm.md).