Job site maps on ServiceNow Agent

task australia Updated Sep 10, 2026 1 min read navigate-job-sites-mobile.md
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View a map of the job site and get directions to the specific on-site location.

Before you begin

To view site maps, administrators must activate the Site Mapping for Field Service Management plugin (sn_fsm_site_map). For more information, see Activate Site Mapping for Field Service Management.

Role required: wm_agent

Procedure

  1. Select My work.

  2. Select a work order task.

  3. Select Site.

  4. Select Get directions.

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