Prioritize a work order task for Schedule Optimization

---
title: Prioritize a work order task for Schedule Optimization
description: Add penalties and values to a work order task to define the importance of the task.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/field-service-management/work-order-management/prioritize-a-work-order-task-for-schedule-optimization.html
release: australia
product: Work Order Management
classification: work-order-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Manage work order tasks, Prepare work orders, Use, Field Service Management]
---

# Prioritize a work order task for Schedule Optimization

Add penalties and values to a work order task to define the importance of the task.

## Before you begin

An admin must [Configure the policy to enable dispatchers to prioritize work order tasks](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/field-service-scheduling/configure-the-policy-to-enable-dispatchers-to-prioritize-work-order-tasks.md).

Role required: wm\_dispatcher

## About this task

Optimization penalties and values are only used for Schedule Optimization.

## Procedure

1.  Navigate to **All** > **Field Service** > **Work Order** > **All Work Order Tasks**.

2.  Select the work order task that you want to prioritize.

3.  Select the **Scheduling** tab.

4.  On the form, fill in the fields.

    For a list of field descriptions on a work order task, see [Create a work order task](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/work-order-management/t_CreateAWorkOrderTask.md).

5.  Select **Update**.