Complete proxy actions on Field Service Manager Mobile

task australia Updated Sep 10, 2026 1 min read proxy-action-manager.md

Perform a work order task action for a technician who can't act themselves. The action is logged as performed by you on the technician's behalf, and the task stays assigned to the technician.

Before you begin

Role required: wm_manager, sn_fsm_tp.fsm_territory_resource_manager

A proxy policy must already authorize you to act on the technician's work order tasks. If you don't see proxy actions on a task, ask your administrator.

Procedure

Open Field Service Manager Mobile.
Open the work order task you want to take an action on.

Choose the action to take.

Action	What to do
Accept	Confirm the action. No additional fields are required.
Reject	Select a reason for rejecting the task and enter any additional details.
Start travel / Start work	Enter the actual time the action occurred, converted to the technician's time zone.
Close complete	Enter the actual work end time and closure notes.
Close incomplete	Enter the actual work end time, select whether to create a follow-on task, and enter a reason for the incomplete closure.

Confirm who to take the action on behalf of, and fill in the form.
Select Confirm.

Result

The action is taken on behalf of the person you selected.

Configure proxy actions

Keywords proxy actionsmanager mobilework order task

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---
title: Complete proxy actions on Field Service Manager Mobile
description: Perform a work order task action for a technician who can't act themselves. The action is logged as performed by you on the technician's behalf, and the task stays assigned to the technician.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/field-service-management/work-order-management/proxy-action-manager.html
release: australia
product: Work Order Management
classification: work-order-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
keywords: [proxy actions, manager mobile, work order task]
breadcrumb: [Field Service Manager Mobile, Completing work on mobile, Use, Field Service Management]
---

# Complete proxy actions on Field Service Manager Mobile

Perform a work order task action for a technician who can't act themselves. The action is logged as performed by you on the technician's behalf, and the task stays assigned to the technician.

## Before you begin

Role required: wm\_manager, sn\_fsm\_tp.fsm\_territory\_resource\_manager

A proxy policy must already authorize you to act on the technician's work order tasks. If you don't see proxy actions on a task, ask your administrator.

## Procedure

1. Open Field Service Manager Mobile.

2. Open the work order task you want to take an action on.

3. Choose the action to take.

|Action|What to do|
|------|----------|
|**Accept**|Confirm the action. No additional fields are required.|
|**Reject**|Select a reason for rejecting the task and enter any additional details.|
|**Start travel / Start work**|Enter the actual time the action occurred, converted to the technician's time zone.|
|**Close complete**|Enter the actual work end time and closure notes.|
|**Close incomplete**|Enter the actual work end time, select whether to create a follow-on task, and enter a reason for the incomplete closure.|

4. Confirm who to take the action on behalf of, and fill in the form.

5. Select **Confirm**.

## Result

The action is taken on behalf of the person you selected.

**Related topics**

[Proxy actions in Field Service Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/proxy-actions-fsm.md)

[Configure proxy actions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/work-order-management/configure-proxy-fsm.md)