Qualify work order tasks in CSM Agent Workspace

---
title: Qualify work order tasks in CSM Agent Workspace
description: Qualify work order tasks associated with a work order to dispatch them to agents who can work on the task.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/field-service-management/work-order-management/qualify-workorder-tasks-workspace.html
release: australia
product: Work Order Management
classification: work-order-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Manage work order tasks, Prepare work orders, Use, Field Service Management]
---

# Qualify work order tasks in CSM Agent Workspace

Qualify work order tasks associated with a work order to dispatch them to agents who can work on the task.

## Before you begin

Role required: wm\_qualifier and sn\_customerservice\_agent, or wm\_qualifier and sn\_customerservice.consumer\_agent

## Procedure

1.  Click the List icon \(\[Omitted image "ListIcon.png"\] Alt text: List icon\)

2.  Navigate to **Work Orders** > **Awaiting Qualification**

3.  Select the work order that has the work order tasks you want to qualify.

4.  To qualify a work order task:

    1.  Select the work order task.
    2.  In the **Dispatch group** field, click the search icon, and select a dispatch group.
    3.  Click **Save**.
    The work order task moves to **Pending Dispatch** state. When all work order tasks related a work order are qualified the work order moves to **Qualified** state. For more information on qualifying work order tasks, see [Qualify work order tasks](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/work-order-management/t_QualifyATask.md)