Set criteria for quality review

---
title: Set criteria for quality review
description: Configure criteria to determine which closed work order tasks qualify for review, enhancing efficiency and maintaining high service standards.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/field-service-management/work-order-management/set-criteria-for-quality-review.html
release: australia
product: Work Order Management
classification: work-order-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Quality Management, Set up work orders and tasks, Configure, Field Service Management]
---

# Set criteria for quality review

Configure criteria to determine which closed work order tasks qualify for review, enhancing efficiency and maintaining high service standards.

## Before you begin

Role required: admin, or wm\_admin

## About this task

Out of the box, a task qualifies for review when one of the following criteria is met.

-   The task’s work type is “Install”
-   The task is associated with a retired asset
-   Five or more closed tasks in the past month are associated with the same asset
-   The task is closed by a contractor

Follow these steps to customize the criteria to suit your needs.

## Procedure

1.  Navigate to **All** > **Field Service** > **Quality Administration** > **Review Configuration**.

2.  In Workflow Studio, update the **Flow Variables**.

3.  Select **Save**.