SLAs for Field Service Management
SLAs determine when work on a work order or work order task should be complete. SLAs are important because they keep work orders on schedule. For example, you may have a contractual obligation to complete any break/ fix work orders tasks within a certain time. You can use SLA to make sure the contractual obligation is met.
Configuration overview
The steps for setting up work orders and tasks are:
-
Manage SLAs that you have configured. You can create SLAs, or change the ones that you have already created.
-
View all work order tasks associated with work orders that have SLAs.
-
Suspend and resume SLA timing from a work order
Pause and resume the timing on a work order SLA from the work order.
-
Suspend and resume SLA timing from a work order task
Pause and resume the timing on a work order SLA from the work order task.
-
Delete an SLA from a work order
Remove an SLA from a work order but leave it available for use with other work orders.
---
title: SLAs for Field Service Management
description: SLAs determine when work on a work order or work order task should be complete. SLAs are important because they keep work orders on schedule. For example, you may have a contractual obligation to complete any break/ fix work orders tasks within a certain time. You can use SLA to make sure the contractual obligation is met.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/field-service-management/work-order-management/sla-for-field-service.html
release: australia
product: Work Order Management
classification: work-order-management
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Templates, Work orders, Set up work orders and tasks, Configure, Field Service Management]
---
# SLAs for Field Service Management
SLAs determine when work on a work order or work order task should be complete. SLAs are important because they keep work orders on schedule. For example, you may have a contractual obligation to complete any break/ fix work orders tasks within a certain time. You can use SLA to make sure the contractual obligation is met.
## Configuration overview
The steps for setting up work orders and tasks are:
1. [Manage a work order SLA](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/work-order-management/t_ManageAWorkOrderSLA.md)
Manage SLAs that you have configured. You can create SLAs, or change the ones that you have already created.
2. [View a task with an SLA](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/work-order-management/t_ViewATaskWithASLA.md)
View all work order tasks associated with work orders that have SLAs.
3. [Suspend and resume SLA timing from a work order](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/work-order-management/t_SpndRsmSLATimingWO.md)
Pause and resume the timing on a work order SLA from the work order.
4. [Suspend and resume SLA timing from a work order task](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/work-order-management/t_SpndRsmSLATimingWOTsk.md)
Pause and resume the timing on a work order SLA from the work order task.
5. [Delete an SLA from a work order](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/work-order-management/t_DeleteAnSLAFromAWorkOrder.md)
Remove an SLA from a work order but leave it available for use with other work orders.
| title | SLAs for Field Service Management |
| description | SLAs determine when work on a work order or work order task should be complete. SLAs are important because they keep work orders on schedule. For example, you may have a contractual obligation to complete any break/ fix work orders tasks within a certain time. You can use SLA to make sure the contractual obligation is met. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/field-service-management/work-order-management/sla-for-field-service.html |
| release | australia |
| product | Work Order Management |
| classification | work-order-management |
| topic_type | concept |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | TemplatesWork ordersSet up work orders and tasksConfigureField Service Management |