Clone a request task

task australia Updated Sep 10, 2026 1 min read t_CloneARequestTask.md
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Existing tasks can be cloned to create tasks with the same populated fields.

Before you begin

Role required: admin, ITIL, creator, or catalog admin

About this task

In the cloning process, the following information is copied from the source task:

  • Parent request reference
  • Short description
  • Description
  • Assignment group
  • Location
  • Required skills

Procedure

  1. Open the request task and select Clone Task under Related Links.

    The application creates a task in Draft state. The Work Notes field contains the original task number and text stating that the task is a clone.

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