Create a drop off list

task australia Updated Sep 10, 2026 1 min read t_CreateADropOffList.md

Agents can create a drop off list of assets at any time.

Before you begin

Role required: wm_agent

About this task

As an example, the agent might have several assets that were removed when completing a work order task and all of the assets need to be returned to a different stockroom.

After creating a drop-off list, there are two ways to add items to the list.

Use the Add Defective button to add items that are in their personal stockroom with a substate of Defective. For more information about defective items, see Recording Asset Usage.
Create a transfer order line for an item in the personal stockroom.

The item cannot have a substate of Reserved or Defective, and cannot already be included on another drop off list.

Procedure

Navigate to All > Field Service > Pick Up/Drop Off > Create Drop Off List.
Select a To stockroom.

[Omitted image "drop-off.png"] Alt text: drop off list form
Click Submit.
Do one or both of the following:
- Click Add Defective to add all defective items in your personal stockroom to the drop off list.
- In the Transfer Order Lines related list, click New, select a Model, and click Submit.
  
  Only items in an agent's personal stockroom that are not reserved, not defective, and not included on another drop off list are available for selection.

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---
title: Create a drop off list
description: Agents can create a drop off list of assets at any time.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/field-service-management/work-order-management/t\_CreateADropOffList.html
release: australia
product: Work Order Management
classification: work-order-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Using drop off lists, Updating task status, Completing work orders on the web interface, Use, Field Service Management]
---

# Create a drop off list

Agents can create a drop off list of assets at any time.

## Before you begin

Role required: wm\_agent

## About this task

As an example, the agent might have several assets that were removed when completing a work order task and all of the assets need to be returned to a different stockroom.

After creating a drop-off list, there are two ways to add items to the list.

- Use the **Add Defective** button to add items that are in their personal stockroom with a substate of **Defective**. For more information about defective items, see [Recording Asset Usage](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/work-order-management/t_RecordAssetUsage.md).
- Create a transfer order line for an item in the personal stockroom.

The item cannot have a substate of **Reserved** or **Defective**, and cannot already be included on another drop off list.

## Procedure

1. Navigate to **All** &gt; **Field Service** &gt; **Pick Up/Drop Off** &gt; **Create Drop Off List**.

2. Select a **To stockroom**.

\[Omitted image "drop-off.png"\] Alt text: drop off list form

3. Click **Submit**.

4. Do one or both of the following:

- Click **Add Defective** to add all defective items in your personal stockroom to the drop off list.
- In the **Transfer Order Lines** related list, click **New**, select a **Model**, and click **Submit**.

Only items in an agent's personal stockroom that are not reserved, not defective, and not included on another drop off list are available for selection.