Manage a task that has an SLA

task australia Updated Sep 10, 2026 1 min read t_ManageATaskWithASLA.md

How to access and manage tasks with SLAs.

Before you begin

Role required: wm_admin, wm_dispatcher, or dispatcher combination role

Procedure

Click the task icon to display a pop-up window with these SLA details:

Title	Description
SLA	Name of the SLA.
Time left	Business elapsed time remaining on the SLA.
Priority	Task priority by number, where 1 is the highest and 5 the lowest.
Skills Needed	Skills needed to perform the work.
Parts Needed	Parts needed to perform the work.

[Omitted image "SLAMap.png"] Alt text: Field Service agent's SLA map showing the low, medium, and high risk SLA tasks at their location.

Click the task number link to display the record in a pop-up window in the map.
Select the Task SLAs related list to view the SLA details.

The list shows the following SLA values:

Title	Description
SLA	Name of the SLA. Click this link to view the SLA definition and its schedule.
Start time	Time the SLA started.
Stage	Status of this SLA, such as In progress, Completed, or Breached.
Business elapsed percentage	Percentage of time that has elapsed for this SLA on the business calendar. If no business calendar exists, then this value is the same as the actual elapsed percentage.
Business time left	Amount of time remaining for this SLA on the business calendar. If no business calendar exists, then this value is the same as the actual time remaining.

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---
title: Manage a task that has an SLA
description: How to access and manage tasks with SLAs.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/field-service-management/work-order-management/t\_ManageATaskWithASLA.html
release: australia
product: Work Order Management
classification: work-order-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Use a SLA map, SLA for work orders, Manage work orders, Prepare work orders, Use, Field Service Management]
---

# Manage a task that has an SLA

How to access and manage tasks with SLAs.

## Before you begin

Role required: wm\_admin, wm\_dispatcher, or dispatcher combination role

## Procedure

1.  Click the task icon to display a pop-up window with these SLA details:

    |Title|Description|
    |-----|-----------|
    |SLA|Name of the SLA.|
    |Time left|Business elapsed time remaining on the SLA.|
    |Priority|Task priority by number, where **1** is the highest and **5** the lowest.|
    |Skills Needed|Skills needed to perform the work.|
    |Parts Needed|Parts needed to perform the work.|

    \[Omitted image "SLAMap.png"\] Alt text: Field Service agent's SLA map showing the low, medium, and high risk SLA tasks at their location.

2.  Click the task number link to display the record in a pop-up window in the map.

3.  Select the **Task SLAs** related list to view the SLA details.

4.  The list shows the following SLA values:

    |Title|Description|
    |-----|-----------|
    |SLA|Name of the SLA. Click this link to view the SLA definition and its schedule.|
    |Start time|Time the SLA started.|
    |Stage|Status of this SLA, such as **In progress**, **Completed**, or **Breached**.|
    |Business elapsed percentage|Percentage of time that has elapsed for this SLA on the business calendar. If no business calendar exists, then this value is the same as the actual elapsed percentage.|
    |Business time left|Amount of time remaining for this SLA on the business calendar. If no business calendar exists, then this value is the same as the actual time remaining.|