View an agent profile on the Field Service Contractor Portal

task australia Updated Sep 10, 2026 1 min read view-agent-details.md
Raw file servicenow.com

As a manager of a contractor company, you can view the profile information of all the agents in your teams.

Before you begin

Role required: wm_ext_agent and wm_ext_manager

About this task

Agents can view and edit only their own profile information.

Procedure

  1. Navigate to All > Field Service Contractor Portal > Homepage.

  2. Click Agents.

  3. From the Service Organization External Staffs list, click the agent profile that you want to review.

  4. Review the agent profile information.

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