View install base information on the ServiceNow Agent application

---
title: View install base information on the ServiceNow Agent application
description: View information about install base items in work order tasks on the ServiceNow Agent mobile application to track the status of the questions and issues raised for the purchased products or services.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/field-service-management/work-order-management/view-install-base-fsm-mobile.html
release: australia
product: Work Order Management
classification: work-order-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Inventory, ServiceNow Agent mobile app, Completing work on mobile, Use, Field Service Management]
---

# View install base information on the ServiceNow Agent application

View information about install base items in work order tasks on the ServiceNow Agent mobile application to track the status of the questions and issues raised for the purchased products or services.

## Before you begin

Role required: wm\_agent

## Procedure

1.  Open the ServiceNow Agent application.

2.  Tap **My Work**.

3.  In the My Tasks section, tap **See All**.

4.  Tap the work order task that you want to track the install base item status.

5.  Tap **Install base item**.

6.  Review the install base item information in the Details section.

    -   Tap the **Details** tab to view the install base item information.
    -   Tap the **Related** tab to view the child install base items and upcoming work order tasks.

        **Note:** Upcoming work order tasks are available only if the Planned Work Management plugin is installed and upcoming work orders are generated.