View task SLA status
task australia Updated Sep 10, 2026 1 min read view-sla-manager.md
Managers can quickly view task SLA to address those that are breached, or at risk for being breached.
Before you begin
Role required: wm_manager, sn_fsm_tp.fsm_territory_resource_manager
About this task
Administrators can configure what is defined as Risk of breach using the script includes. For more information, see Field Service Manager Mobile script includes.
Procedure
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Open Field Service Manager Mobile.
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Tap the SLA status that you want to view from the Home tab.
SLA status Description Breached Shows tasks with a breached SLA status. Risk of breach Shows tasks at risk of breaching the SLA. By default, tasks show as Risk of breach starting 4 hours before the window end of the task. Paused Shows tasks with a paused SLA status.
40 lines · 1.5 KB
---
title: View task SLA status
description: Managers can quickly view task SLA to address those that are breached, or at risk for being breached.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/field-service-management/work-order-management/view-sla-manager.html
release: australia
product: Work Order Management
classification: work-order-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Field Service Manager Mobile, Completing work on mobile, Use, Field Service Management]
---
# View task SLA status
Managers can quickly view task SLA to address those that are breached, or at risk for being breached.
## Before you begin
Role required: wm\_manager, sn\_fsm\_tp.fsm\_territory\_resource\_manager
## About this task
Administrators can configure what is defined as **Risk of breach** using the script includes. For more information, see [Field Service Manager Mobile script includes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/manager-mobile-ref.md).
## Procedure
1. Open Field Service Manager Mobile.
2. Tap the SLA status that you want to view from the Home tab.
|SLA status|Description|
|----------|-----------|
|Breached|Shows tasks with a breached SLA status.|
|Risk of breach|Shows tasks at risk of breaching the SLA. By default, tasks show as Risk of breach starting 4 hours before the window end of the task.|
|Paused|Shows tasks with a paused SLA status.|
| title | View task SLA status |
| description | Managers can quickly view task SLA to address those that are breached, or at risk for being breached. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/field-service-management/work-order-management/view-sla-manager.html |
| release | australia |
| product | Work Order Management |
| classification | work-order-management |
| topic_type | task |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | Field Service Manager MobileCompleting work on mobileUseField Service Management |