View task information on the classic mobile UI map

task australia Updated Sep 10, 2026 1 min read view-tasks-on-mobile-ui-map.md
Raw file servicenow.com

The agent map on the classic mobile interface displays the agent's location, tasks assigned to the agent for the current day, accepted tasks, and unassigned tasks.

Before you begin

Role required: wm_agent

About this task

Use the filter to change the items visible on the agent map. Show and hide tasks or routing sequence numbers, change the location, or change the date to view the tasks for a different day.

Procedure

  1. In the mobile interface, navigate to Field Service > My Map.

  2. Click the gear icon in the map header to display the filter settings.

  3. Change the filter settings as needed.

On

Displays the current date. Click the arrow to display the calendar and select a different date.

Show Assigned Tasks

All assigned tasks are displayed by default. Disable the switch to hide assigned tasks.

Show My Location

Displays your current position on the map with the agent location icon. Disable the switch to remove this icon from the map.If the system cannot locate you automatically by mobile device, it uses the location of a continuing task or the home office.

Show Routing Numbers

Displays the routing numbers on tasks dispatched for the date selected in the calendar. Disable the switch to hide the routing numbers.

Show Unassigned Tasks

All unassigned tasks are displayed by default. Disable the switch to hide unassigned tasks.

4. Click **Save** and then click the left arrow to return to the map.
Search documentation
Search document titles and file paths on the australia branch