Add Field Service crew members

---
title: Add Field Service crew members
description: Add agents to a Field Service crew as needed.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/field-service-management/workforce-optimization-for-field-service/add-crew-members.html
release: australia
product: Workforce Optimization for Field Service
classification: workforce-optimization-for-field-service
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Crew Operations, Set up workforce, Configure, Field Service Management]
---

# Add Field Service crew members

Add agents to a Field Service crew as needed.

## Before you begin

Role required: wm\_manager, wm\_dispatcher

## About this task

A crew leader can be part of multiple planned crews in non-intersecting time frames.

## Procedure

1.  Navigate to the **My Crews** module based on your role.

    -   Manager: Navigate to **Field Service** > **Manager** > **> My Crews**.
    -   Dispatcher: Navigate to **Field Service** > **Dispatching** > **> My Crews**.
2.  Open a crew from the list to which you want to add members.

3.  In the Members related list, click **Add**.

4.  On the form, fill the fields.

5.  <table id="table_t5n_bd4_ypb"><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Member

</td><td>

Name of the field service agent.

</td></tr><tr><td>

Role

</td><td>

Role defined for an agent. For example, Member.

</td></tr><tr><td>

Effective From

</td><td>

Start date from when the member is available to work on the task.This field is auto-populated with the effective start date of the crew. For example, 2022-04-25.

</td></tr><tr><td>

Effective To

</td><td>

End date until when the member is available to work on the task. This field is auto-populated with the effective start date of the crew. For example, 2022-04-29.

</td></tr><tr><td>

Active

</td><td>

Option to indicate whether the member is associated with the crew.

</td></tr></tbody>
</table>6.  Click **Submit**.

7.  Repeat steps 3 through 5 to add more members to the crew.


## Result

The members are added to the crew.