Add external assignment groups to the dispatch group
task australia Updated Sep 10, 2026 1 min read add-external-assignment-group-to-disp-group.md
Add external vendor assignment groups to the dispatch group to assign work order tasks directly to these external groups.
Before you begin
Role required: wm_admin
Procedure
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Navigate to All > Application > Group Management > Dispatch Groups.
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Open a dispatch group from the list to which you want to add external assignment groups.
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In the Assignment Groups Covered related list, click New.
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On the form, fill the fields.
Field Description Dispatch group Auto-populated with the name of the dispatch group to which you are adding an external vendor group. Assignment group Name of the external vendor group that is to be added. -
Click Submit.
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Click Update.
43 lines · 1.5 KB
---
title: Add external assignment groups to the dispatch group
description: Add external vendor assignment groups to the dispatch group to assign work order tasks directly to these external groups.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/field-service-management/workforce-optimization-for-field-service/add-external-assignment-group-to-disp-group.html
release: australia
product: Workforce Optimization for Field Service
classification: workforce-optimization-for-field-service
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Contractor Management, Contractor capabilities, Set up workforce, Configure, Field Service Management]
---
# Add external assignment groups to the dispatch group
Add external vendor assignment groups to the dispatch group to assign work order tasks directly to these external groups.
## Before you begin
Role required: wm\_admin
## Procedure
1. Navigate to **All** > **Application** > **Group Management** > **Dispatch Groups**.
2. Open a dispatch group from the list to which you want to add external assignment groups.
3. In the Assignment Groups Covered related list, click **New**.
4. On the form, fill the fields.
|Field|Description|
|-----|-----------|
|Dispatch group|Auto-populated with the name of the dispatch group to which you are adding an external vendor group.|
|Assignment group|Name of the external vendor group that is to be added.|
5. Click **Submit**.
6. Click **Update**.
| title | Add external assignment groups to the dispatch group |
| description | Add external vendor assignment groups to the dispatch group to assign work order tasks directly to these external groups. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/field-service-management/workforce-optimization-for-field-service/add-external-assignment-group-to-disp-group.html |
| release | australia |
| product | Workforce Optimization for Field Service |
| classification | workforce-optimization-for-field-service |
| topic_type | task |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | Contractor ManagementContractor capabilitiesSet up workforceConfigureField Service Management |