Add skills to a crew
Add skills to a crew so you know what crews are right for work order tasks that require unique skills.
Before you begin
Role required: wm_crew_moderator
Procedure
-
Navigate to All > Field Service > Manager > My Crews.
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Open a crew from the list to which you want to add skills.
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In the Skills related list, select Add.
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Select the Lock [Omitted image "square-lock.png"] Alt text: lock icon.
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In select target record, search for the skill you want to add to the crew.
Note: You can add more than one skill per line, but if you do you can't add a skill level for skills that are on the same line.
-
Select a skill level.
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In Quantity, select the number of agents in the crew that have that skill.
Note: The size of the crew must be greater or equal to the quantity of skills assigned to the crew. You can’t have more skills assigned to a crew than there are agents in the crew.
-
Select Submit.
Related topics
---
title: Add skills to a crew
description: Add skills to a crew so you know what crews are right for work order tasks that require unique skills.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/field-service-management/workforce-optimization-for-field-service/add-skill-to-crew.html
release: australia
product: Workforce Optimization for Field Service
classification: workforce-optimization-for-field-service
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Crew Operations, Set up workforce, Configure, Field Service Management]
---
# Add skills to a crew
Add skills to a crew so you know what crews are right for work order tasks that require unique skills.
## Before you begin
Role required: wm\_crew\_moderator
## Procedure
1. Navigate to **All** > **Field Service** > **Manager** > **My Crews**.
2. Open a crew from the list to which you want to add skills.
3. In the Skills related list, select **Add**.
4. Select the Lock \[Omitted image "square-lock.png"\] Alt text: lock icon.
5. In select target record, search for the skill you want to add to the crew.
**Note:** You can add more than one skill per line, but if you do you can't add a skill level for skills that are on the same line.
6. Select a skill level.
7. In Quantity, select the number of agents in the crew that have that skill.
**Note:** The size of the crew must be greater or equal to the quantity of skills assigned to the crew. You can’t have more skills assigned to a crew than there are agents in the crew.
8. Select **Submit**.
**Related topics**
[Skills table fields](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/skills-table-fields.md)
| title | Add skills to a crew |
| description | Add skills to a crew so you know what crews are right for work order tasks that require unique skills. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/field-service-management/workforce-optimization-for-field-service/add-skill-to-crew.html |
| release | australia |
| product | Workforce Optimization for Field Service |
| classification | workforce-optimization-for-field-service |
| topic_type | task |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | Crew OperationsSet up workforceConfigureField Service Management |