Add suggested agents to a territory

task australia Updated Sep 10, 2026 1 min read assign-agents-to-territory.md

Raw file servicenow.com

View suggested agents of a particular territory and add them directly to a territory.

Before you begin

Role required: sn_fsm_tp.fsm_territory_planner, sn_fsm_tp.fsm_territory_manager

Procedure

Navigate to Workspaces > CSM/FSM Configurable Workspace.
Click the Lists icon ([Omitted image "lists-icon.jpg"] Alt text: Lists icon.).
In the Field Service Territories list, select All.
Click the territory for which you want to view suggested agents and add them to the territory.

The territory record appears in a new tab.
Click the Suggested Agents icon ([Omitted image "suggested-agents.jpg"] Alt text: Suggested Agents icon.).

The Available Members list appears with the suggested agents.
Select Add on the agent card.

The message appears as the user has been added to territory.
Select Save.

The agent is added to the territory and appears in the Agent Memberships tab.

Define the work duration for agents.

On the Agent Memberships tab, open the agent's record.
Select Agent Schedules tab and click New.

On the form, fill in the fields.

Fields	Description
From Date	Start date of the work duration for the territory.
To date	End date of the work duration for the territory. For more information, see sn_fsm_tp.territory_membership_override_to_date in Field Service Territory Planning console properties.
User	Name of agent.
Work schedule	Select the work schedule. For example 8 AM to 5 PM.
Type	Select Primary Work for agent as a primary contact for the selected territory.

Select Save.

The agent's work duration is specified for the territory.

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---
title: Add suggested agents to a territory
description: View suggested agents of a particular territory and add them directly to a territory.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/field-service-management/workforce-optimization-for-field-service/assign-agents-to-territory.html
release: australia
product: Workforce Optimization for Field Service
classification: workforce-optimization-for-field-service
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configure resources, Territory Planning, Set up workforce, Configure, Field Service Management]
---

# Add suggested agents to a territory

View suggested agents of a particular territory and add them directly to a territory.

## Before you begin

Role required: sn\_fsm\_tp.fsm\_territory\_planner, sn\_fsm\_tp.fsm\_territory\_manager

## Procedure

1. Navigate to **Workspaces** &gt; **CSM/FSM Configurable Workspace**.

2. Click the Lists icon \(\[Omitted image "lists-icon.jpg"\] Alt text: Lists icon.\).

3. In the **Field Service Territories** list, select **All**.

4. Click the territory for which you want to view suggested agents and add them to the territory.

The territory record appears in a new tab.

5. Click the Suggested Agents icon \(\[Omitted image "suggested-agents.jpg"\] Alt text: Suggested Agents icon.\).

The **Available Members** list appears with the suggested agents.

6. Select **Add** on the agent card.

The message appears as the user has been added to territory.

7. Select **Save**.

The agent is added to the territory and appears in the **Agent Memberships** tab.

8. Define the work duration for agents.

1. On the **Agent Memberships** tab, open the agent's record.

2. Select **Agent Schedules** tab and click **New**.

3. On the form, fill in the fields.

|Fields|Description|
|------|-----------|
|From Date|Start date of the work duration for the territory.|
|To date|End date of the work duration for the territory. For more information, see **sn\_fsm\_tp.territory\_membership\_override\_to\_date** in [Field Service Territory Planning console properties](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/territory-planning-components-fsm.md).|
|User|Name of agent.|
|Work schedule|Select the work schedule. For example 8 AM to 5 PM.|
|Type|Select **Primary Work** for agent as a primary contact for the selected territory.|

4. Select **Save**.

The agent's work duration is specified for the territory.