Add Service Locations functionality to a work order catalog item in the Customer Service Portal
task australia Updated Sep 10, 2026 1 min read configure-service-location-record-producer.md
Add Service Locations functionality to a work order or work order task catalog item to enable the ability to add a location on demand.
Before you begin
Role required: catalog_admin or admin
Procedure
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Navigate to All > Service Catalog > Catalog Definitions > Record Producers.
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Select the record producer for the catalog item for which you want to include the ability to add ad hoc service locations.
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In the Variable Sets related list, click Edit.
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Move sn_service_location_variable_set to the Variable Sets list.
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Click Save.
Result
Ad hoc locations can now be included in the modified work order or work order task catalog item.
Keywords Service locations
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--- title: Add Service Locations functionality to a work order catalog item in the Customer Service Portal description: Add Service Locations functionality to a work order or work order task catalog item to enable the ability to add a location on demand. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/field-service-management/workforce-optimization-for-field-service/configure-service-location-record-producer.html release: australia product: Workforce Optimization for Field Service classification: workforce-optimization-for-field-service topic_type: task last_updated: "2026-09-10" reading_time_minutes: 1 keywords: [Service locations] breadcrumb: [Service Locations, Set up workforce, Configure, Field Service Management] --- # Add Service Locations functionality to a work order catalog item in the Customer Service Portal Add Service Locations functionality to a work order or work order task catalog item to enable the ability to add a location on demand. ## Before you begin Role required: catalog\_admin or admin ## Procedure 1. Navigate to **All** > **Service Catalog** > **Catalog Definitions** > **Record Producers**. 2. Select the record producer for the catalog item for which you want to include the ability to add ad hoc service locations. 3. In the Variable Sets related list, click **Edit**. 4. Move **sn\_service\_location\_variable\_set** to the Variable Sets list. 5. Click **Save**. ## Result Ad hoc locations can now be included in the modified work order or work order task catalog item.
| title | Add Service Locations functionality to a work order catalog item in the Customer Service Portal |
| description | Add Service Locations functionality to a work order or work order task catalog item to enable the ability to add a location on demand. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/field-service-management/workforce-optimization-for-field-service/configure-service-location-record-producer.html |
| release | australia |
| product | Workforce Optimization for Field Service |
| classification | workforce-optimization-for-field-service |
| topic_type | task |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| keywords | Service locations |
| breadcrumb | Service LocationsSet up workforceConfigureField Service Management |