System properties for Google Maps in FSM

---
title: System properties for Google Maps in FSM
description: Field Service Management requires Google Maps configuration for users to view maps and operate location features properly.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/field-service-management/workforce-optimization-for-field-service/configuring-google-maps-in-fsm.html
release: australia
product: Workforce Optimization for Field Service
classification: workforce-optimization-for-field-service
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Google Maps, Set up workforce, Configure, Field Service Management]
---

# System properties for Google Maps in FSM

Field Service Management requires Google Maps configuration for users to view maps and operate location features properly.

## Before you begin

[Set up Google Maps API](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/set-up-google-maps-api.md)

Role required: wm\_admin

## Procedure

-   Use the following table to match FSM features with the property navigation to enable Google Maps for estimated travel time and distance calculations.

    |FSM feature|Navigation|
    |-----------|----------|
    |**Route optimizationReorders agent task routes for the day as efficiently as possible.

**|Navigate to**All** > **Field Service** > **Administration** > **Properties** > **Route optimization**|
    |**Dynamic SchedulingAuto assigns tasks and adapts to changing conditions, as well as needing to focus only on exception cases.

**|Navigate to**All** > **Field Service** > **Dynamic scheduling administration** > **Properties** > **Distance calculation method**|
    |**Last MileShows how far an agent’s location is from a task location and calculates an estimated arrival time.

**|Navigate to**All** > **Field Service** > **Administration** > **Properties** > **Agent Expected Arrival time calculation**|