Configuring Workforce Optimization for Field Service

---
title: Configuring Workforce Optimization for Field Service
description: Enable Workforce Optimization for Field Service and configure settings to use the Scheduling, Teams, and Coaching applications.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/field-service-management/workforce-optimization-for-field-service/configuring-wfo-fsm.html
release: australia
product: Workforce Optimization for Field Service
classification: workforce-optimization-for-field-service
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Set up workforce, Configure, Field Service Management]
---

# Configuring Workforce Optimization for Field Service

Enable Workforce Optimization for Field Service and configure settings to use the Scheduling, Teams, and Coaching applications.

## Configuration overview

The steps for configuring Workforce Optimization for Field Service are:

1.  [Activate Workforce Optimization for Field Service](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/workforce-optimization-for-field-service/activate-wfo-fsm.md)

    You can activate the Workforce Optimization for Field Service plugin \(com.snc.app\_fsm\_wfo\) for Field Service Management if you have the admin role. The application includes demo data and installs related ServiceNow Store applications and plugins if they are not already installed.

2.  [Set up scheduling in Workforce Optimization for Field Service](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/workforce-optimization-for-field-service/set-up-scheduling-wfo-fsm.md)

    Set up scheduling to manage events using the team calendar. You can create different types of event categories. Use scripted extension points to customize event types.

3.  [Set up Teams in Workforce Optimization in Field Service](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/workforce-optimization-for-field-service/setup-teams-performance-wfo-fsm.md)

    Organize your teams into assignment groups and create reports for those groups so that you can gain visibility into the team's performance.

4.  [Set up coaching in Workforce Optimization in Field Service](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/workforce-optimization-for-field-service/setup-coaching-wfo-fsm.md)

    Manage agent skills and assess the quality of completed tasks. Use Predictive Intelligence to recommend skills for agents. Train your agents with internal and external learning content.


**Related topics**  


[Workforce Optimization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/field-service-manager-workforce/using-wfo-fsm.md)