Create capacity buckets to distribute the workload capacity for a day

task australia Updated Sep 10, 2026 1 min read create-capacity-buckets.md

Create capacity buckets for the selected capacity definition to distribute the workload capacity at different appointment slots throughout the day.

Before you begin

Select the Set capacity by buckets option to create capacity buckets.

Role required: wm_admin, wm_manager, and wm_internal_contractor_manager, sn_fsm_tp.fsm_territory_manager, sn_fsm_tp.fsm_territory_planner

Procedure

Navigate to All > Field Service > Capacity Management > Capacity Definitions.
Open a capacity definition from the list.
In the Capacity Buckets related list, click New.

On the form, fill the fields.

Field	Description
Name	Name of the capacity bucket.
Start	Start time from when the bucket is available to assign the work order tasks/book appointments.
End	End time until when the bucket is available to assign the work order tasks/book appointments.
% Capacity	Percentage of workload capacity assigned to the bucket.
Allocation Schedule	Name of the allocation schedule to be linked to the capacity bucket.
Reservation Name	Name of the reservation rule to be linked to the capacity bucket.

Click Submit.
Repeat steps 3 through 5 until the complete capacity is distributed throughout the day.

Result

The defined capacity is distributed among the newly created capacity buckets.

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---
title: Create capacity buckets to distribute the workload capacity for a day
description: Create capacity buckets for the selected capacity definition to distribute the workload capacity at different appointment slots throughout the day.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/field-service-management/workforce-optimization-for-field-service/create-capacity-buckets.html
release: australia
product: Workforce Optimization for Field Service
classification: workforce-optimization-for-field-service
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Create a capacity definition, Capacity and Reservations Management, Set up workforce, Configure, Field Service Management]
---

# Create capacity buckets to distribute the workload capacity for a day

Create capacity buckets for the selected capacity definition to distribute the workload capacity at different appointment slots throughout the day.

## Before you begin

Select the **Set capacity by buckets** option to create capacity buckets.

Role required: wm\_admin, wm\_manager, and wm\_internal\_contractor\_manager, sn\_fsm\_tp.fsm\_territory\_manager, sn\_fsm\_tp.fsm\_territory\_planner

## Procedure

1. Navigate to **All** &gt; **Field Service** &gt; **Capacity Management** &gt; **Capacity Definitions**.

2. Open a capacity definition from the list.

3. In the Capacity Buckets related list, click **New**.

4. On the form, fill the fields.

|Field|Description|
|-----|-----------|
|Name|Name of the capacity bucket.|
|Start|Start time from when the bucket is available to assign the work order tasks/book appointments.|
|End|End time until when the bucket is available to assign the work order tasks/book appointments.|
|% Capacity|Percentage of workload capacity assigned to the bucket.|
|Allocation Schedule|Name of the allocation schedule to be linked to the capacity bucket.|
|Reservation Name|Name of the reservation rule to be linked to the capacity bucket.|

5. Click **Submit**.

6. Repeat steps 3 through 5 until the complete capacity is distributed throughout the day.

## Result

The defined capacity is distributed among the newly created capacity buckets.