Update the crew requirement of a work order task
task australia Updated Sep 10, 2026 1 min read create-crew-size.md
Add or update the number of agents to perform a particular type of work for a work order task.
Before you begin
Role required: wm_admin, wm_dispatcher
You must select the Needs Crew option in the work order task.
About this task
The default minimum crew size is 2.
Procedure
-
Navigate to All > Field Service > All Work Order Tasks.
-
Open a work order task from the list that is in the Draft or Pending Dispatch state.
-
In the Crew Requirement related list, enter the number of agents needed in the Minimum Crew Size and Recommended Crew Size fields.
Note:
- The recommended crew size should be equal to or greater than the minimum crew size.
- The minimum crew size must be equal to or greater than two.
-
Click Save.
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---
title: Update the crew requirement of a work order task
description: Add or update the number of agents to perform a particular type of work for a work order task.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/field-service-management/workforce-optimization-for-field-service/create-crew-size.html
release: australia
product: Workforce Optimization for Field Service
classification: workforce-optimization-for-field-service
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Crew Operations, Set up workforce, Configure, Field Service Management]
---
# Update the crew requirement of a work order task
Add or update the number of agents to perform a particular type of work for a work order task.
## Before you begin
Role required: wm\_admin, wm\_dispatcher
You must select the **Needs Crew** option in the work order task.
## About this task
The default minimum crew size is 2.
## Procedure
1. Navigate to **All** > **Field Service** > **All Work Order Tasks**.
2. Open a work order task from the list that is in the **Draft** or **Pending Dispatch** state.
3. In the **Crew Requirement** related list, enter the number of agents needed in the **Minimum Crew Size** and **Recommended Crew Size** fields.
**Note:**
- The recommended crew size should be equal to or greater than the minimum crew size.
- The minimum crew size must be equal to or greater than two.
4. Click **Save**.
| title | Update the crew requirement of a work order task |
| description | Add or update the number of agents to perform a particular type of work for a work order task. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/field-service-management/workforce-optimization-for-field-service/create-crew-size.html |
| release | australia |
| product | Workforce Optimization for Field Service |
| classification | workforce-optimization-for-field-service |
| topic_type | task |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | Crew OperationsSet up workforceConfigureField Service Management |