Offboard an external agent

---
title: Offboard an external agent
description: Offboard external managers or agents of the contractor company to terminate their services.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/field-service-management/workforce-optimization-for-field-service/offboard-agent.html
release: australia
product: Workforce Optimization for Field Service
classification: workforce-optimization-for-field-service
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Contractor Management, Contractor capabilities, Set up workforce, Configure, Field Service Management]
---

# Offboard an external agent

Offboard external managers or agents of the contractor company to terminate their services.

## Before you begin

Before offboarding a manager or an agent, ensure that they are not assigned to any task and remove them manually from the assigned assignment groups and stockrooms.

Role required: wm\_admin, wm\_contractor\_manager\_int

## About this task

An offboarded manager or agent cannot log in to the Field Service Contractor Portal and do not receive any notification through email or SMS.

## Procedure

1.  Navigate to **All** > **Outsourced Field Service** > **Outsourced Service Providers**.

2.  From the list of field service providers, click a contractor company from which you want to offboard an agent.

3.  Click the **Contacts** tab.

4.  From the **Service Organization External Staffs** list, click an agent whom you want to offboard.

5.  Click **Offboard Agent**.


## Result

The external manager or agent is removed from all the assigned groups.