Setting up coaching in Workforce Optimization for Field Service
concept australia Updated Sep 10, 2026 1 min read setup-coaching-wfo-fsm.md
Manage agent skills and assess the quality of completed tasks. Use Predictive Intelligence to recommend skills for agents. Train your agents with internal and external learning content.
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--- title: Setting up coaching in Workforce Optimization for Field Service description: Manage agent skills and assess the quality of completed tasks. Use Predictive Intelligence to recommend skills for agents. Train your agents with internal and external learning content. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/field-service-management/workforce-optimization-for-field-service/setup-coaching-wfo-fsm.html release: australia product: Workforce Optimization for Field Service classification: workforce-optimization-for-field-service topic_type: concept last_updated: "2026-09-10" reading_time_minutes: 1 breadcrumb: [Workforce Optimization, Set up workforce, Configure, Field Service Management] --- # Setting up coaching in Workforce Optimization for Field Service Manage agent skills and assess the quality of completed tasks. Use Predictive Intelligence to recommend skills for agents. Train your agents with internal and external learning content. **Related topics** [Coaching in Workforce Optimization for Field Service](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/field-service-manager-workforce/coaching-wfo-fsm.md)
| title | Setting up coaching in Workforce Optimization for Field Service |
| description | Manage agent skills and assess the quality of completed tasks. Use Predictive Intelligence to recommend skills for agents. Train your agents with internal and external learning content. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/field-service-management/workforce-optimization-for-field-service/setup-coaching-wfo-fsm.html |
| release | australia |
| product | Workforce Optimization for Field Service |
| classification | workforce-optimization-for-field-service |
| topic_type | concept |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | Workforce OptimizationSet up workforceConfigureField Service Management |