Components installed with Agentic Contact Center for Banking

reference australia Updated Sep 10, 2026 1 min read components-installed-with-agentic-contact-center-for-banking.md

Learn about the components that are installed with the activation of Agentic Contact Center for Banking.

Roles installed

Role title [name]	Description	Contains roles
CSR Banking Business Agent [sn_fso_csr.business_agent]	This role grants access to AI-assisted CSR experiences for business banking and wealth customers.Users with this role can view and edit account cases within the scope of their granted access for case types, including cases created by other agents or submitted through the portal.	sn_bom.account_contributor
CSR Banking Personal Agent [sn_fso_csr.personal_agent]	This role grants access to AI-assisted CSR experiences for personal banking and wealth customers.Users with this role can view and edit consumer cases within the scope of their granted access for case types, including cases created by other agents or submitted through the portal.	sn_bom.consumer_contributor

Parent Topic:Agentic Contact Center for Banking reference

Keywords agentic contact center for banking installed componentsagentic contact center for banking rolescsr banking business agentcsr banking personal agentsn\_fso\_csr.business\_agentsn\_fso\_csr.personal\_agentapp\_fso\_csr

27 lines · 2.0 KB Wrap lines

---
title: Components installed with Agentic Contact Center for Banking
description: Learn about the components that are installed with the activation of Agentic Contact Center for Banking.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/financial-services-operations/components-installed-with-agentic-contact-center-for-banking.html
release: australia
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 1
keywords: [agentic contact center for banking installed components, agentic contact center for banking roles, csr banking business agent, csr banking personal agent, sn\_fso\_csr.business\_agent, sn\_fso\_csr.personal\_agent, app\_fso\_csr]
breadcrumb: [Reference, Agentic Contact Center for Banking, Banking applications, Financial Services Operations \(FSO\)]
---

# Components installed with Agentic Contact Center for Banking

Learn about the components that are installed with the activation of Agentic Contact Center for Banking.

## Roles installed

|Role title \[name\]|Description|Contains roles|
|-------------------|-----------|--------------|
|CSR Banking Business Agent \[sn\_fso\_csr.business\_agent\]|This role grants access to AI-assisted CSR experiences for business banking and wealth customers.Users with this role can view and edit account cases within the scope of their granted access for case types, including cases created by other agents or submitted through the portal.|sn\_bom.account\_contributor|
|CSR Banking Personal Agent \[sn\_fso\_csr.personal\_agent\]|This role grants access to AI-assisted CSR experiences for personal banking and wealth customers.Users with this role can view and edit consumer cases within the scope of their granted access for case types, including cases created by other agents or submitted through the portal.|sn\_bom.consumer\_contributor|

**Parent Topic:**[Agentic Contact Center for Banking reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/agentic-contact-center-for-banking-reference.md)