Components installed with Agentic Contact Center for Insurance

---
title: Components installed with Agentic Contact Center for Insurance
description: Review the roles and other components installed when you activate Agentic Contact Center for Insurance.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/financial-services-operations/components-installed-with-agentic-contact-centre-for-insurance.html
release: australia
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 1
keywords: [components installed for agentic contact center for insurance, CSR insurance business agent, CSR insurance personal agent, sn\_ins\_csr.business\_agent, sn\_ins\_csr.personal\_agent, sn\_ins\_csr]
breadcrumb: [Reference, Agentic Contact Center for Insurance, Insurance applications, Financial Services Operations \(FSO\)]
---

# Components installed with Agentic Contact Center for Insurance

Review the roles and other components installed when you activate Agentic Contact Center for Insurance.

## Roles installed

<table id="table_wjx_j4v_jjc"><thead><tr><th>

Role title \[name\]

</th><th>

Description

</th><th>

Contains roles

</th></tr></thead><tbody><tr><td>

CSR Insurance Servicing Agent \[sn\_ins\_csr.servicing\_agent\]

</td><td>

This role grants access to CSR agents for handling insurance service-related requests of consumers, using AI-assisted workspace. Users with this role can view and edit customer service cases within the scope of their granted access for case types, including cases created by other agents or submitted through the portal.

</td><td>

-   sn\_bom.account\_contributor
-   sn\_bom.consumer\_contributor

</td></tr><tr><td>

CSR Insurance Claims Agent \[sn\_ins\_csr.claims\_agent\]

</td><td>

This role grants access to CSR agents for handling insurance claims-related requests of consumers, using AI-assisted workspace. Users with this role can view and edit consumer cases within the scope of their granted access for case types, including cases created by other agents or submitted through the portal.

</td><td>

-   sn\_ins\_claim\_indl.fnol\_representative
-   sn\_ins\_gen\_claim.fnol\_representative
-   sn\_ins\_claim\_pers.fnol\_representative
-   sn\_ins\_claim\_cml.fnol\_representative

</td></tr></tbody>
</table>**Parent Topic:**[Agentic Contact Center for Insurance reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/reference-agentic-contact-centre-for-insurance.md)