Configure AI indexing for Agentic Contact Center for Insurance

---
title: Configure AI indexing for Agentic Contact Center for Insurance
description: Configure AI indexing to enable intelligent search capabilities across insurance policies, cases, and customer interactions in Agentic Contact Center for Insurance.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/financial-services-operations/configure-ai-indexing-agentic-contact-center-insurance.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configuring Agentic Contact Center for Insurance, Agentic Contact Center for Insurance, Insurance applications, Financial Services Operations \(FSO\)]
---

# Configure AI indexing for Agentic Contact Center for Insurance

Configure AI indexing to enable intelligent search capabilities across insurance policies, cases, and customer interactions in Agentic Contact Center for Insurance.

## Before you begin

Role required: admin

## Procedure

1.  Navigate to **All** > **AI Search** > **AI Search Index** > **Indexed Sources**.

2.  Activate the following indexed sources if they aren't already active:

    -   Insurance Policies
    -   Financial Services Base
    -   Interaction
    1.  Select the record for the indexed source.

    2.  Select the **Active** check box if it isn't already selected.

3.  For each indexed source, select **Index All Tables**, then select **OK**.

4.  Navigate to **All** > **AI Search** > **Search Experience** > **Search Profiles**.

5.  For each of the following search profiles, open the record and select **Publish**:

    -   Insurance Policies Search Profile
    -   Financial Services Base Search Profile
    -   FSO Interaction Search Profile

## Result

AI indexing is configured for Agentic Contact Center for Insurance.

**Related topics**  


[Indexed Source form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/indexed-source-form-ais.md)

[Perform a full table index or reindex for a single AI Search indexed source](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/index-single-source-ais.md)

[Publish an AI Search search profile](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/publish-search-profile-ais.md)