Card Disputes data model
This section outlines the card disputes data model and the tables installed with the disputes application.
Card disputes data model
The following diagram shows the tables and their relationships within the card disputes data model.
[Omitted image "MMASSET0020606-card-dispute-data-model.png"] Alt text: Diagram showing the relationships between tables in the card disputes data model.
Card disputes tables
|
Entity |
Table name |
What you can do |
|---|---|---|
|
Product Model |
cmdb_model |
Configure product models for services, hardware, software, and consumables. |
|
Consumer |
csm_consumer |
Store information for B2C (individual) customers. |
|
Account |
customer_account |
Store and manage customer account records. |
|
Contact |
customer_contact |
Maintain customer contact information. |
|
Card service model |
Sn_ent_card_service_model |
Store card product information. |
|
Deposit model |
sn_ent_deposit_account_model |
Define deposit product models like savings or checking accounts. |
|
Intake Form |
sn_evt_inq_qtn |
Store request-related questions and responses. |
|
Business Credit Card |
sn_bom_b2b_credit_card |
Store business credit card details and usage data. |
|
Business Checking Account |
sn_bom_b2b_checking_account |
Store checking account data for business customers; extends Deposit Account table [sn_bom_deposit_account]. |
|
Business Saving Account |
sn_bom_b2b_saving_account |
Store saving account data for business customers; extends Deposit Account table [sn_bom_deposit_account]. |
|
Card Transaction |
sn_bom_card_transaction |
Store card-based transaction records; extends Financial Transaction table [sn_bom_transaction]. |
|
Financial Services Base |
sn_bom_case |
Manage all financial case records, including disputes and fraud investigations. |
|
Chargeback Reason Codes |
sn_bom_chargeback_reason_codes |
Categorize and store chargeback reasons per card network. |
|
Personal Checking Account |
sn_bom_checking_account |
Store checking account data for individual consumers; extends Deposit Account table [sn_bom_deposit_account]. |
|
Personal Credit Card |
sn_bom_credit_card |
Store individual credit card details. |
|
Visa Dispute Cardholder Intake |
sn_bom_credit_card_cardholder_dispute_intake |
Store Visa dispute responses from consumers; extends Visa Dispute Intake table [sn_bom_visa_cp_visa_dispute_questionnaire]. |
|
Visa Dispute Intake |
sn_bom_credit_card_dispute_intake |
Capture Visa dispute questionnaire questions and responses; extends Intake Form table [sn_evnt_inq_qtn]. |
|
Card disputes related transaction |
sn_bom_credit_card_disputes_related_transaction |
Store transactions associated with a card dispute. |
|
Card dispute service case |
sn_bom_credit_card_disputes_services |
Create and track card dispute cases initiated by agents. |
|
Dispute Task |
sn_bom_credit_card_disputes_task |
Track and manage dispute tasks; extends the Financial Task table [sn_bom_task]. |
|
Dispute Transaction |
sn_bom_credit_card_disputes_transaction |
Store all credit card dispute transactions. |
|
Deposit Account |
sn_bom_deposit_account |
Manage all checking and saving account records; extends Financial Account table [sn_bom_financial_account]. |
|
Deposit Transaction |
sn_bom_deposit_transaction |
Store deposit transaction records; extends Financial Transaction table [sn_bom_transaction]. |
|
Financial Account |
sn_bom_financial_account |
Store deposit, loan, credit card, line of credit, and insurance policy accounts; extends Sold Product table [sn_install_base_sold_product]. |
|
Line of Credit |
sn_bom_line_of_credit |
Store line of credit account records; extends Financial Account table [sn_bom_financial_account]. |
|
Credit Transaction |
sn_bom_line_of_credit_transaction |
Store line of credit transactions; extends Financial Transaction table [sn_bom_transaction]. |
|
Mastercard Chargeback Reason Code Message |
sn_bom_mcard_cp_mastercard_chargeback_reason_codes |
Store Mastercard chargeback reason codes and messages. |
|
Merchant Category Code |
sn_bom_merchant_category_code |
Store the ISO-certified Merchant Category Code (MCC) list used to categorize merchants on a transaction. Note: A transaction referencing an MCC that isn't in this table can cause a lookup subflow to error; before treating this as a product gap, confirm whether the transaction data is valid production data. |
|
Payment Network |
sn_bom_payment_network |
Store payment processing network info such as Visa Interlink, Pulse. |
|
Personal Saving Account |
sn_bom_saving_account |
Store individual saving account data. |
|
Service Definition |
sn_bom_service_definition |
Configure service definitions used across workflows; extends Service Definition table [sn_case_type_selection]. |
|
Financial Task |
sn_bom_task |
Manage financial tasks such as inquiries, claims, credits, and loans; extends Industry Task table [sn_ind_task]. |
|
Financial Transaction |
sn_bom_transaction |
Track all financial transactions across deposit, loan, and credit card accounts. |
|
CRB Region Type |
sn_bom_visa_cp_crb_region_type |
Store Visa Card Recovery Bulletin (CRB) region details. |
|
Service Definition |
sn_case_type_selection |
Link services to case types and define request types. |
|
Case |
sn_customerservice_case |
Manage customer questions, issues, and resolutions, such as card dispute cases. |
|
Task |
sn_customerservice_task |
Centralize and manage customer service-related tasks. |
|
Sold Products |
sn_install_base_sold_product |
Track products and services sold to accounts or consumers. |
|
Task |
Task |
Track work progress related to case management. |
Parent Topic:Data Models
--- title: Card Disputes data model description: This section outlines the card disputes data model and the tables installed with the disputes application. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/financial-services-operations/dispute-data-model.html release: australia topic_type: reference last_updated: "2026-09-10" reading_time_minutes: 3 breadcrumb: [Data Models, Explore, Financial Services Operations \(FSO\)] --- # Card Disputes data model This section outlines the card disputes data model and the tables installed with the disputes application. ## Card disputes data model The following diagram shows the tables and their relationships within the card disputes data model. \[Omitted image "MMASSET0020606-card-dispute-data-model.png"\] Alt text: Diagram showing the relationships between tables in the card disputes data model. ## Card disputes tables <table id="table_bvp_v5f_ncc"><thead><tr><th> Entity </th><th> Table name </th><th> What you can do </th></tr></thead><tbody><tr><td> Product Model </td><td> cmdb\_model </td><td> Configure product models for services, hardware, software, and consumables. </td></tr><tr><td> Consumer </td><td> csm\_consumer </td><td> Store information for B2C \(individual\) customers. </td></tr><tr><td> Account </td><td> customer\_account </td><td> Store and manage customer account records. </td></tr><tr><td> Contact </td><td> customer\_contact </td><td> Maintain customer contact information. </td></tr><tr><td> Card service model </td><td> Sn\_ent\_card\_service\_model </td><td> Store card product information. </td></tr><tr><td> Deposit model </td><td> sn\_ent\_deposit\_account\_model </td><td> Define deposit product models like savings or checking accounts. </td></tr><tr><td> Intake Form </td><td> sn\_evt\_inq\_qtn </td><td> Store request-related questions and responses. </td></tr><tr><td> Business Credit Card </td><td> sn\_bom\_b2b\_credit\_card </td><td> Store business credit card details and usage data. </td></tr><tr><td> Business Checking Account </td><td> sn\_bom\_b2b\_checking\_account </td><td> Store checking account data for business customers; extends Deposit Account table \[sn\_bom\_deposit\_account\]. </td></tr><tr><td> Business Saving Account </td><td> sn\_bom\_b2b\_saving\_account </td><td> Store saving account data for business customers; extends Deposit Account table \[sn\_bom\_deposit\_account\]. </td></tr><tr><td> Card Transaction </td><td> sn\_bom\_card\_transaction </td><td> Store card-based transaction records; extends Financial Transaction table \[sn\_bom\_transaction\]. </td></tr><tr><td> Financial Services Base </td><td> sn\_bom\_case </td><td> Manage all financial case records, including disputes and fraud investigations. </td></tr><tr><td> Chargeback Reason Codes </td><td> sn\_bom\_chargeback\_reason\_codes </td><td> Categorize and store chargeback reasons per card network. </td></tr><tr><td> Personal Checking Account </td><td> sn\_bom\_checking\_account </td><td> Store checking account data for individual consumers; extends Deposit Account table \[sn\_bom\_deposit\_account\]. </td></tr><tr><td> Personal Credit Card </td><td> sn\_bom\_credit\_card </td><td> Store individual credit card details. </td></tr><tr><td> Visa Dispute Cardholder Intake </td><td> sn\_bom\_credit\_card\_cardholder\_dispute\_intake </td><td> Store Visa dispute responses from consumers; extends Visa Dispute Intake table \[sn\_bom\_visa\_cp\_visa\_dispute\_questionnaire\]. </td></tr><tr><td> Visa Dispute Intake </td><td> sn\_bom\_credit\_card\_dispute\_intake </td><td> Capture Visa dispute questionnaire questions and responses; extends Intake Form table \[sn\_evnt\_inq\_qtn\]. </td></tr><tr><td> Card disputes related transaction </td><td> sn\_bom\_credit\_card\_disputes\_related\_transaction </td><td> Store transactions associated with a card dispute. </td></tr><tr><td> Card dispute service case </td><td> sn\_bom\_credit\_card\_disputes\_services </td><td> Create and track card dispute cases initiated by agents. </td></tr><tr><td> Dispute Task </td><td> sn\_bom\_credit\_card\_disputes\_task </td><td> Track and manage dispute tasks; extends the Financial Task table \[sn\_bom\_task\]. </td></tr><tr><td> Dispute Transaction </td><td> sn\_bom\_credit\_card\_disputes\_transaction </td><td> Store all credit card dispute transactions. </td></tr><tr><td> Deposit Account </td><td> sn\_bom\_deposit\_account </td><td> Manage all checking and saving account records; extends Financial Account table \[sn\_bom\_financial\_account\]. </td></tr><tr><td> Deposit Transaction </td><td> sn\_bom\_deposit\_transaction </td><td> Store deposit transaction records; extends Financial Transaction table \[sn\_bom\_transaction\]. </td></tr><tr><td> Financial Account </td><td> sn\_bom\_financial\_account </td><td> Store deposit, loan, credit card, line of credit, and insurance policy accounts; extends Sold Product table \[sn\_install\_base\_sold\_product\]. </td></tr><tr><td> Line of Credit </td><td> sn\_bom\_line\_of\_credit </td><td> Store line of credit account records; extends Financial Account table \[sn\_bom\_financial\_account\]. </td></tr><tr><td> Credit Transaction </td><td> sn\_bom\_line\_of\_credit\_transaction </td><td> Store line of credit transactions; extends Financial Transaction table \[sn\_bom\_transaction\]. </td></tr><tr><td> Mastercard Chargeback Reason Code Message </td><td> sn\_bom\_mcard\_cp\_mastercard\_chargeback\_reason\_codes </td><td> Store Mastercard chargeback reason codes and messages. </td></tr><tr><td> Merchant Category Code </td><td> sn\_bom\_merchant\_category\_code </td><td> Store the ISO-certified Merchant Category Code \(MCC\) list used to categorize merchants on a transaction. **Note:** A transaction referencing an MCC that isn't in this table can cause a lookup subflow to error; before treating this as a product gap, confirm whether the transaction data is valid production data. </td></tr><tr><td> Payment Network </td><td> sn\_bom\_payment\_network </td><td> Store payment processing network info such as Visa Interlink, Pulse. </td></tr><tr><td> Personal Saving Account </td><td> sn\_bom\_saving\_account </td><td> Store individual saving account data. </td></tr><tr><td> Service Definition </td><td> sn\_bom\_service\_definition </td><td> Configure service definitions used across workflows; extends Service Definition table \[sn\_case\_type\_selection\]. </td></tr><tr><td> Financial Task </td><td> sn\_bom\_task </td><td> Manage financial tasks such as inquiries, claims, credits, and loans; extends Industry Task table \[sn\_ind\_task\]. </td></tr><tr><td> Financial Transaction </td><td> sn\_bom\_transaction </td><td> Track all financial transactions across deposit, loan, and credit card accounts. </td></tr><tr><td> CRB Region Type </td><td> sn\_bom\_visa\_cp\_crb\_region\_type </td><td> Store Visa Card Recovery Bulletin \(CRB\) region details. </td></tr><tr><td> Service Definition </td><td> sn\_case\_type\_selection </td><td> Link services to case types and define request types. </td></tr><tr><td> Case </td><td> sn\_customerservice\_case </td><td> Manage customer questions, issues, and resolutions, such as card dispute cases. </td></tr><tr><td> Task </td><td> sn\_customerservice\_task </td><td> Centralize and manage customer service-related tasks. </td></tr><tr><td> Sold Products </td><td> sn\_install\_base\_sold\_product </td><td> Track products and services sold to accounts or consumers. </td></tr><tr><td> Task </td><td> Task </td><td> Track work progress related to case management. </td></tr></tbody> </table>- **[Dispute decision tables](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/dispute-decision-tables.md)** Decision tables in Dispute Management provide decision logic for card dispute processing. **Parent Topic:**[Data Models](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/data-models.md)
| title | Card Disputes data model |
| description | This section outlines the card disputes data model and the tables installed with the disputes application. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/financial-services-operations/dispute-data-model.html |
| release | australia |
| topic_type | reference |
| last_updated | 2026-09-10 |
| reading_time_minutes | 3 |
| breadcrumb | Data ModelsExploreFinancial Services Operations \(FSO\) |