Components installed with Dispute Rules Content Pack for Nacha

---
title: Components installed with Dispute Rules Content Pack for Nacha
description: Several types of components are installed with Dispute Rules Content Pack for Nacha.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/financial-services-operations/dispute-management/components-installed-with-dispute-rules-content-pack-for-nacha.html
release: australia
product: Dispute Management
classification: dispute-management
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Dispute Rules Content Pack for Nacha reference, Dispute Rules Content Pack for Nacha, Dispute Management, Banking applications, Financial Services Operations \(FSO\)]
---

# Components installed with Dispute Rules Content Pack for Nacha

Several types of components are installed with Dispute Rules Content Pack for Nacha.

## Plugins

**Note:** The Dispute Rules Content Pack for Nacha application is dependent on the Financial Services Card Operations application.

<table id="table_qmv_14w_5gc"><thead><tr><th>

Plugin

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Financial Services Card Operations \[com.sn\_bom\_credit\_card\]

</td><td>

Used to reference dispute transactions and related disputes data.

</td></tr></tbody>
</table>## Tables

No tables are included with Dispute Rules Content Pack for Nacha. Chargeback reason codes are stored in Financial Services Operations Core.

## Roles

No custom roles are shipped with Dispute Rules Content Pack for Nacha. Access to dispute records and determination results is governed entirely by roles defined in Financial Services Card Operations:

|Role|Description|
|----|-----------|
|sn\_bom\_credit\_card.dispute\_agent|Full read/write access to dispute records; can trigger NACHA determination through the parent application's workflow.|
|sn\_bom\_credit\_card.dispute\_viewer|Read-only access to dispute records, including NACHA determination results.|
|sn\_bom\_credit\_card.dispute\_manager|Managerial and reporting access to dispute records, including NACHA determination results.|

## Dispute Reason Codes

Dispute Rules Content Pack for Nacha includes 10 reason codes and the predefined logic to determine if the codes apply to a disputed transaction.

|Reason code|Title|Timeframe|WSUD required|
|-----------|-----|---------|-------------|
|R05|Unauthorized Consumer Debit using Corporate SEC Code|60 days|Yes|
|R06|ODFI Requested Return|Not defined, determined by ODFI and RDFI|No|
|R07|Customer Revoked Authorization|60 days|Yes|
|R10|Originator not known and/or not authorized to Debit Receiver’s Account|60 days|Yes|
|R11|Customer advises not within Authorization Terms|60 days|Yes|
|R24|Duplicate Entry|2 banking days|No|
|R29|Not Authorized by Corporate Customer|2 banking days|No|
|R31|Permissible Return \(CCD and CTX only\)|Not defined, determined by the ODFI and RDFI|No|
|R37|Source Document Presented|60 days|Yes|
|R39|Improper Source Document|2 banking days|No|

**Parent Topic:**[Dispute Rules Content Pack for Nacha reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/dispute-management/dispute-rules-content-pack-nacha-reference.md)