Create a card disputes case request from the service catalog

task australia Updated Sep 10, 2026 1 min read create-an-onboarding-request-from-the-service-catalog.md

Create a card disputes case request from the Customer or Consumer Service Portals by navigating to the service catalog.

Before you begin

Role required: sn_customerservice.consumer or sn_customerservice.customer

Procedure

Create a request by going to the portal landing page or the portal menu header and then performing one of the following actions.

Request Something	On the portal landing page, select the Request Something link.
Requests	In the portal menu header, navigate to Requests > Request Something.

2. Browse the service catalog and select **Support** > **Report a dispute**.

You can also use the category filters to filter the available items or search the catalog.

In the card disputes case intake page, fill in the information that is related to the request.

For more information on the various stages of the card disputes case within the playbook, see Workflow
Select Submit.

Parent Topic:About dispute intake

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---
title: Create a card disputes case request from the service catalog
description: Create a card disputes case request from the Customer or Consumer Service Portals by navigating to the service catalog.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/financial-services-operations/dispute-management/create-an-onboarding-request-from-the-service-catalog.html
release: australia
product: Dispute Management
classification: dispute-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Intake, Use, Dispute Management, Banking applications, Financial Services Operations \(FSO\)]
---

# Create a card disputes case request from the service catalog

Create a card disputes case request from the Customer or Consumer Service Portals by navigating to the service catalog.

## Before you begin

Role required: sn\_customerservice.consumer or sn\_customerservice.customer

## Procedure

1.  Create a request by going to the portal landing page or the portal menu header and then performing one of the following actions.

<table id="choicetable_vsj_nl4_21c"><tbody><tr><td id="d51798e75">

**__Request Something__**

</td><td>

On the portal landing page, select the **Request Something** link.

</td></tr><tr><td id="d51798e88">

**__Requests__**

</td><td>

In the portal menu header, navigate to **Requests** &gt; **Request Something**.

</td></tr></tbody>
</table>2.  Browse the service catalog and select **Support** &gt; **Report a dispute**.

    You can also use the category filters to filter the available items or search the catalog.

3.  In the card disputes case intake page, fill in the information that is related to the request.

    For more information on the various stages of the card disputes case within the playbook, see [Workflow](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/dispute-management/dispute-management-workflows.md)

4.  Select **Submit**.


**Parent Topic:**[About dispute intake](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/dispute-management/dispute-intake-overview.md)