Customize the Virtual Agent topic in Disputes intake via Virtual Agent

---
title: Customize the Virtual Agent topic in Disputes intake via Virtual Agent
description: Review and modify the Virtual Agent topic in Disputes intake via Virtual Agent. Learn how the conversation workflow functions, and modify it for your own needs.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/financial-services-operations/dispute-management/customize-report-a-dispute-va-topic.html
release: australia
product: Dispute Management
classification: dispute-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Disputes intake via Virtual Agent, Configure, Dispute Management, Banking applications, Financial Services Operations \(FSO\)]
---

# Customize the Virtual Agent topic in Disputes intake via Virtual Agent

Review and modify the Virtual Agent topic in Disputes intake via Virtual Agent. Learn how the conversation workflow functions, and modify it for your own needs.

## Before you begin

Set the application scope in your instance to **Financial Services Card Operations**.

Role required: admin

## About this task

Disputes intake via Virtual Agent contains a Virtual Agent topic called Report a dispute. Review this topic to understand how the Virtual Agent assistant creates dispute cases and collects information from the customer.

## Procedure

1.  Navigate to **All** > **Conversational Interfaces** > **Virtual Agent** > **Designer**.

2.  In the Search field, search for Report a dispute.

3.  Select **Report a dispute** in the topic list.


## What to do next

Review and modify the workflow for your business needs.

**Parent Topic:**[Configure Disputes intake via Virtual Agent in ServiceNow Otto for Financial Services Operations \(FSO\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/dispute-management/configuring-disputes-intake-via-virtual-agent.md)

**Related topics**  


[Assistant Designer interface reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/vad-reference.md)

[Form Data Collector](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/dispute-management/learn-about-the-form-data-collector.md)