Dispute Management

---
title: Dispute Management
description: Dispute management helps agents create dispute cases for both personal and business debit and credit card accounts, as well as non-card \(ACH\) transactions, and automate the process of dispute routing and fraud-related activities.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/financial-services-operations/dispute-management/dispute-management.html
release: australia
product: Dispute Management
classification: dispute-management
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Banking applications, Financial Services Operations \(FSO\)]
---

# Dispute Management

Dispute management helps agents create dispute cases for both personal and business debit and credit card accounts, as well as non-card \(ACH\) transactions, and automate the process of dispute routing and fraud-related activities.

-   **[https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/dispute-management/dispute-management-compliance-updates-mastercard.md](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/dispute-management/dispute-management-compliance-updates-mastercard.md)**  

-   **[Set up Dispute Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/dispute-management/setting-up-disputes-management.md)**  
Configure Dispute Management to process card payment network and ACH disputes. Installation requirements vary by network provider.
-   **[Managing dispute service requests](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/dispute-management/managing-card-disputes.md)**  
Dispute management enables agents to create dispute cases for both personal and business debit and credit card accounts, as well as non-card ACH transactions, and automate the process of dispute routing and fraud-related activities. Learn how agents initiate, investigate, and resolve dispute cases for personal and commercial customers.
-   **[Card Data Security](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/dispute-management/card-data-security.md)**  
The Card data security application embeds a tokenization service that enables Financial Services Operations \(FSO\) customers to configure the data that is tokenized and detokenized for Dispute Cases and Dispute Transactions to meet Payment Card Industry \(PCI\) requirements \("Card Data Security"\).
-   **[Dispute Rules Content Pack for Visa](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/dispute-management/dispute-rules-content-pack-for-visa-landing-page-1.md)**  
The ServiceNow® Dispute Rules Content Pack for Visa provides questionnaires for the intake of dispute related information under various dispute categories as per Visa guidelines.
-   **[Dispute Rules Content Pack for Mastercard](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/dispute-management/dispute-rules-content-pack-for-mastercard-landing-page.md)**  
The ServiceNow® Dispute Rules Content Pack for Mastercard application provides your agents with questionnaires that they can use to intake dispute-related information for various dispute categories as per the Mastercard guidelines.
-   **[Dispute Rules Content Pack for Nacha](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/dispute-management/dispute-rules-content-pack-for-nacha.md)**  
The ServiceNow® Dispute Rules Content Pack for Nacha application provides your agents with a central reference for automated clearing house \(ACH\) return reason codes and the logic used to determine them, based on Nacha operating guidelines.
-   **[Dispute Content Pack for US Regulations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/dispute-management/dispute-content-pack-for-us-regulation-landing-page.md)**  
The ServiceNow® Dispute Content Pack for US Regulations enables issuers in the United States \(US\) to track dispute cases and conform with regulatory guidelines.
-   **[Dispute management reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/dispute-management/dispute-management-reference.md)**  
Learn about managing the archive dispute service case and the retention policy of inactive cases.

**Parent Topic:**[Financial Services](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/fso-overview.md)

**Related topics**  


[Dispute Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/dispute-management/dispute-management.md)