Settle payment with customer

task australia Updated Sep 10, 2026 1 min read fso-ach-settle-payment.md

Raw file servicenow.com

Complete the financial adjustment so the customer receives the correct funds after the dispute is resolved.

Before you begin

Role required: sn_bom_credit_card.dispute_agent or sn_bom_credit_card.dispute_agent_connector

Procedure

Navigate to All > Financial Services Operations > Workspace.
Select the lists icon ([Omitted image "inline-data-vis-96px-list.png"] Alt text: lists icon).
In the Lists tab under Card disputes service cases, open the case list.
- For your assigned cases, select Assigned to me.
- For all dispute cases, select All.
In the list, select which case you want to work on.

If you want to work on a case that isn't assigned to you yet, you can assign it to yourself by selecting Assign to me.
Select the Playbook tab.
In the Processing tab, select the transaction ID.
In Open Tasks, select Settle payment with customer.
Once you've completed any financial adjustments to the disputed transaction, provide an appropriate description and any relevant remarks.
In Refund details, enter the fee amount, interest amount, and total refund as applicable.
Close the task.

Parent Topic:Processing an ACH dispute

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---
title: Settle payment with customer
description: Complete the financial adjustment so the customer receives the correct funds after the dispute is resolved.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/financial-services-operations/dispute-management/fso-ach-settle-payment.html
release: australia
product: Dispute Management
classification: dispute-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Processing an ACH dispute, Resolving ACH disputes, Processing, Use, Dispute Management, Banking applications, Financial Services Operations \(FSO\)]
---

# Settle payment with customer

Complete the financial adjustment so the customer receives the correct funds after the dispute is resolved.

## Before you begin

Role required: sn\_bom\_credit\_card.dispute\_agent or sn\_bom\_credit\_card.dispute\_agent\_connector

## Procedure

1. Navigate to **All** &gt; **Financial Services Operations** &gt; **Workspace**.

2. Select the lists icon \(\[Omitted image "inline-data-vis-96px-list.png"\] Alt text: lists icon\).

3. In the **Lists** tab under **Card disputes service cases**, open the case list.

- For your assigned cases, select **Assigned to me**.
- For all dispute cases, select **All**.
4. In the list, select which case you want to work on.

If you want to work on a case that isn't assigned to you yet, you can assign it to yourself by selecting **Assign to me**.

5. Select the **Playbook** tab.

6. In the **Processing** tab, select the transaction ID.

7. In **Open Tasks**, select **Settle payment with customer**.

8. Once you've completed any financial adjustments to the disputed transaction, provide an appropriate description and any relevant remarks.

9. In Refund details, enter the fee amount, interest amount, and total refund as applicable.

10. Close the task.

**Parent Topic:**[Processing an ACH dispute](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/dispute-management/process-dispute-ach.md)