Manage attachments in Card Data Security

concept australia Updated Sep 21, 2026 1 min read manage-attachments-in-card-data-security.md

Learn how attachments in the contextual side panel are handled in Card Data Security.

Attachments in Card Data Security

When Card Data Security is installed, the Attachments view in the contextual side panel displays attachments differently at the transaction level. It displays two tabs:

Issuer, which shows files added by the dispute agent.
Merchant, which shows files received from the card network, acquirer, or merchant, stored in the tokenizer service vault.

Transaction record attachments

In a transaction record for a card dispute case, attachments added by an agent are shown in the Issuer tab.

[Omitted image "card-data-security-issuer-attachments.png"] Alt text: Transaction review page showing the Issuer tab in Attachments.

These files can be uploaded in the Attachments view, or from the task workspace.

[Omitted image "card-data-security-txn-attach-docs.png"] Alt text: Transaction dispute form with document attachment area and attached customer purchase information file.

Files that are received from card networks and stored in the tokenizer service are shown in the Merchant tab.

The files in the Merchant tab aren't stored in the ServiceNow instance; they are references to files that are stored in the tokenizer service vault to maintain PCI compliance. You can download these files to your device, or preview them directly from the tokenizer service vault so that they are not stored in your instance.

[Omitted image "card-data-security-merchant-attachments.png"] Alt text: Transaction review page showing the Merchant tab in Attachments.

When a file in the Merchant tab is a ZIP archive, select it to open a viewer that lists the files inside the archive. Select a file from the list to preview it in the viewer, then select Download to save that file to your device.

[Omitted image "card-data-security-zip-contents.png"] Alt text: Screenshot of ZIP file viewer showing three files listed, and a Download button to download the selected file.

Keywords manage attachmentscard data security attachmentsissuer tabmerchant tabcontextual side panel attachmentsdownload documents vaultsecure attachmentsdispute transaction attachmentsview documents tokenizer vaultzip file viewerview files in zip attachment

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---
title: Manage attachments in Card Data Security
description: Learn how attachments in the contextual side panel are handled in Card Data Security.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/financial-services-operations/dispute-management/manage-attachments-in-card-data-security.html
release: australia
product: Dispute Management
classification: dispute-management
topic_type: concept
last_updated: "2026-09-21"
reading_time_minutes: 1
keywords: [manage attachments, card data security attachments, issuer tab, merchant tab, contextual side panel attachments, download documents vault, secure attachments, dispute transaction attachments, view documents tokenizer vault, zip file viewer, view files in zip attachment]
breadcrumb: [Use, Card Data Security, Dispute Management, Banking applications, Financial Services Operations \(FSO\)]
---

# Manage attachments in Card Data Security

Learn how attachments in the contextual side panel are handled in Card Data Security.

## Attachments in Card Data Security

When Card Data Security is installed, the Attachments view in the contextual side panel displays attachments differently at the transaction level. It displays two tabs:

- **Issuer**, which shows files added by the dispute agent.
- **Merchant**, which shows files received from the card network, acquirer, or merchant, stored in the tokenizer service vault.

## Transaction record attachments

In a transaction record for a card dispute case, attachments added by an agent are shown in the **Issuer** tab.

\[Omitted image "card-data-security-issuer-attachments.png"\] Alt text: Transaction review page showing the Issuer tab in Attachments.

These files can be uploaded in the Attachments view, or from the task workspace.

\[Omitted image "card-data-security-txn-attach-docs.png"\] Alt text: Transaction dispute form with document attachment area and attached customer purchase information file.

Files that are received from card networks and stored in the tokenizer service are shown in the **Merchant** tab.

The files in the **Merchant** tab aren't stored in the ServiceNow instance; they are references to files that are stored in the tokenizer service vault to maintain PCI compliance. You can download these files to your device, or preview them directly from the tokenizer service vault so that they are not stored in your instance.

\[Omitted image "card-data-security-merchant-attachments.png"\] Alt text: Transaction review page showing the Merchant tab in Attachments.

When a file in the **Merchant** tab is a ZIP archive, select it to open a viewer that lists the files inside the archive. Select a file from the list to preview it in the viewer, then select **Download** to save that file to your device.

\[Omitted image "card-data-security-zip-contents.png"\] Alt text: Screenshot of ZIP file viewer showing three files listed, and a Download button to download the selected file.