Report fraud to card network

task australia Updated Sep 10, 2026 1 min read report-fraud-mc.md

Raw file servicenow.com

Report potential fraud on a transaction to a card network.

Before you begin

Role required: sn_bom_credit_card.dispute_agent or sn_bom_credit_card.dispute_agent_connector

Procedure

Navigate to All > Financial Services Operations > Workspace.
Select the lists icon ([Omitted image "inline-data-vis-96px-list.png"] Alt text: lists icon).
In the Lists tab under Card disputes service cases, open the case list.
- For your assigned cases, select Assigned to me.
- For all dispute cases, select All.
In the list, select which case you want to work on.

If you want to work on a case that isn't assigned to you yet, you can assign it to yourself by selecting Assign to me.
In the Processing tab, select the transaction ID.
Select the Report fraud to card network task in Dispute Workspace.
On the form, fill in the required fields and any other related information that you have gathered.
Select Add file to attach supporting documents to the task.

Note: You must upload a single .zip file whenever you submit documents to Mastercard. For more information, see Mastercard document requirements.
Select Submit fraud.

Note: If an error message displays in the Activity stream, the Submit fraud button displays again to retry.
Select Close task.

Result

Depending on the policy rule, the transaction moves to the next task. The following tasks are displayed based on the policy rule.

Policy	Outcome
Immediate provisional credit (IPC)	Reverse provisional credit or Convert provisional credit to final credit
Immediate final credit (IFC)	Provide final credit to customer
No credit	Alert merchant regarding dispute

Parent Topic:Processing a Mastercard dispute

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---
title: Report fraud to card network
description: Report potential fraud on a transaction to a card network.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/financial-services-operations/dispute-management/report-fraud-mc.html
release: australia
product: Dispute Management
classification: dispute-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Investigate, Processing a Mastercard dispute, Resolving disputes with Mastercard, Processing, Use, Dispute Management, Banking applications, Financial Services Operations \(FSO\)]
---

# Report fraud to card network

Report potential fraud on a transaction to a card network.

## Before you begin

Role required: sn\_bom\_credit\_card.dispute\_agent or sn\_bom\_credit\_card.dispute\_agent\_connector

## Procedure

1.  Navigate to **All** &gt; **Financial Services Operations** &gt; **Workspace**.

2.  Select the lists icon \(\[Omitted image "inline-data-vis-96px-list.png"\] Alt text: lists icon\).

3.  In the **Lists** tab under **Card disputes service cases**, open the case list.

    -   For your assigned cases, select **Assigned to me**.
    -   For all dispute cases, select **All**.
4.  In the list, select which case you want to work on.

    If you want to work on a case that isn't assigned to you yet, you can assign it to yourself by selecting **Assign to me**.

5.  In the **Processing** tab, select the transaction ID.

6.  Select the **Report fraud to card network** task in **Dispute Workspace**.

7.  On the form, fill in the required fields and any other related information that you have gathered.

8.  Select **Add file** to attach supporting documents to the task.

    **Note:** You must upload a single `.zip` file whenever you submit documents to Mastercard. For more information, see [Mastercard document requirements](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/mastercard-image-and-document-requirements.md).

9.  Select **Submit fraud**.

    **Note:** If an error message displays in the **Activity stream**, the **Submit fraud** button displays again to retry.

10. Select **Close task**.


## Result

Depending on the policy rule, the transaction moves to the next task. The following tasks are displayed based on the policy rule.

|Policy|Outcome|
|------|-------|
|Immediate provisional credit \(IPC\)|[Reverse provisional credit](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/dispute-management/reverse-provisional-credit-mc.md) or [Convert provisional credit to final credit](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/dispute-management/convert-provisional-credit-to-final-credit_mc.md)|
|Immediate final credit \(IFC\)|[Provide final credit to customer](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/dispute-management/provide-final-credit-mc.md)|
|No credit|[Alert merchant regarding dispute](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/dispute-management/alert-merchant-dispute-mc.md)|
|||

**Parent Topic:**[Processing a Mastercard dispute](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/dispute-management/processing-mastercard-dispute-case.md)