Report fraud to a card network

task australia Updated Sep 10, 2026 1 min read report-fraud-to-card-network.md

Report potential fraud on a transaction to a card network.

Before you begin

Role required: sn_bom_credit_card.dispute_agent or sn_bom_credit_card.dispute_agent_connector

Important: For the agent connector role to work, it must be combined with one of the CSM industry data model roles. For more information, see Roles and Personas.

About this task

A transaction will include the Fraud reporting task within the workflow if potential fraud was flagged for a transaction during manual investigation.

Procedure

Navigate to All > Financial Services Operations > Workspace.
Select the lists icon ([Omitted image "inline-data-vis-96px-list.png"] Alt text: lists icon).
In the Lists tab under Card disputes service cases, open the case list.
- For your assigned cases, select Assigned to me.
- For all dispute cases, select All.
In the list, select which case you want to work on.

If you want to work on a case that isn't assigned to you yet, you can assign it to yourself by selecting Assign to me.
Select the Playbook tab.
Select the Fraud reporting activity under the Chargeback playbook stage.
Select the fraud reporting task that you want to complete.
On the form, fill in the required fields and any other related information that you've gathered.
In the Work notes field, enter any comments.
Close the task from the task form.

Dispute activity Action

To close the Fraud reporting task Select Close.

Dispute activity	Action
To close the Fraud reporting task	Select Close.

Result

If fraud was flagged, if not previously triggered, the block and reissue card task triggers. The transaction moves to the Initiate chargeback stage.

Parent Topic:Initiating a chargeback

66 lines · 2.9 KB Wrap lines

---
title: Report fraud to a card network
description: Report potential fraud on a transaction to a card network.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/financial-services-operations/dispute-management/report-fraud-to-card-network.html
release: australia
product: Dispute Management
classification: dispute-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Initiating a chargeback, Resolving disputes without network integration, Processing, Use, Dispute Management, Banking applications, Financial Services Operations \(FSO\)]
---

# Report fraud to a card network

Report potential fraud on a transaction to a card network.

## Before you begin

Role required: sn\_bom\_credit\_card.dispute\_agent or sn\_bom\_credit\_card.dispute\_agent\_connector

**Important:** For the agent connector role to work, it must be combined with one of the CSM industry data model roles. For more information, see [Roles and Personas](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/fso-combine-csm-industry-roles.md).

## About this task

A transaction will include the Fraud reporting task within the workflow if potential fraud was flagged for a transaction during manual investigation.

## Procedure

1. Navigate to **All** &gt; **Financial Services Operations** &gt; **Workspace**.

2. Select the lists icon \(\[Omitted image "inline-data-vis-96px-list.png"\] Alt text: lists icon\).

3. In the **Lists** tab under **Card disputes service cases**, open the case list.

- For your assigned cases, select **Assigned to me**.
- For all dispute cases, select **All**.
4. In the list, select which case you want to work on.

If you want to work on a case that isn't assigned to you yet, you can assign it to yourself by selecting **Assign to me**.

5. Select the **Playbook** tab.

6. Select the **Fraud reporting** activity under the Chargeback playbook stage.

7. Select the fraud reporting task that you want to complete.

8. On the form, fill in the required fields and any other related information that you've gathered.

9. In the **Work notes** field, enter any comments.

10. Close the task from the task form.

|Dispute activity|Action|
|----------------|------|
|**To close the Fraud reporting task**|Select **Close**.|

## Result

If fraud was flagged, if not previously triggered, the [block and reissue card](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/dispute-management/block-and-reissue-new-card.md) task triggers. The transaction moves to the Initiate chargeback stage.

**Parent Topic:**[Initiating a chargeback](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/dispute-management/initiate-a-chargeback.md)