Report fraud

task australia Updated Sep 10, 2026 1 min read report-fraud-visa.md

Report potential fraud on a transaction to the Visa card network. If potential fraud was flagged for a transaction during manual investigation, a transaction includes the fraud reporting task within the workflow.

Before you begin

Role required: sn_bom_credit_card.dispute_agent or sn_bom_credit_card.dispute_agent_connector

Procedure

Navigate to All > Financial Services Operations > Workspace.
Select the lists icon ([Omitted image "inline-data-vis-96px-list.png"] Alt text: lists icon).
In the Lists tab under Card disputes service cases, open the case list.
- For your assigned cases, select Assigned to me.
- For all dispute cases, select All.
In the list, select which case you want to work on.

If you want to work on a case that isn't assigned to you yet, you can assign it to yourself by selecting Assign to me.
Select the transaction ID from the playbook.

The Investigate stage is initiated for the transaction.
Select the Report fraud activity.
Fill in the required fields in the form and any other information that you have gathered.
In the Remarks field, enter any comments.
Select Submit fraud.
Select Close task.

Result

Depending on the policy rule, the task moves to the next task. The following tasks are displayed based on the policy rule.

Policy rule	Task displayed
Immediate Provisional Credit	Issue provisional credit
Immediate Final Credit	Set recovery option
No Credit	Alert merchant task
Deny	Case is denied

Parent Topic:Investigate stage

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---
title: Report fraud
description: Report potential fraud on a transaction to the Visa card network. If potential fraud was flagged for a transaction during manual investigation, a transaction includes the fraud reporting task within the workflow.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/financial-services-operations/dispute-management/report-fraud-visa.html
release: australia
product: Dispute Management
classification: dispute-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Investigate, Processing a Visa dispute, Managing disputes integrated with Visa, Processing, Use, Dispute Management, Banking applications, Financial Services Operations \(FSO\)]
---

# Report fraud

## Before you begin

Role required: sn\_bom\_credit\_card.dispute\_agent or sn\_bom\_credit\_card.dispute\_agent\_connector

## Procedure

1. Navigate to **All** &gt; **Financial Services Operations** &gt; **Workspace**.

2. Select the lists icon \(\[Omitted image "inline-data-vis-96px-list.png"\] Alt text: lists icon\).

3. In the **Lists** tab under **Card disputes service cases**, open the case list.

- For your assigned cases, select **Assigned to me**.
- For all dispute cases, select **All**.
4. In the list, select which case you want to work on.

If you want to work on a case that isn't assigned to you yet, you can assign it to yourself by selecting **Assign to me**.

5. Select the transaction ID from the playbook.

The **Investigate** stage is initiated for the transaction.

6. Select the **Report fraud** activity.

7. Fill in the required fields in the form and any other information that you have gathered.

8. In the **Remarks** field, enter any comments.

9. Select **Submit fraud**.

10. Select **Close task**.

## Result

Depending on the policy rule, the task moves to the next task. The following tasks are displayed based on the policy rule.

|Policy rule|Task displayed|
|-----------|--------------|
|Immediate Provisional Credit|Issue provisional credit|
|Immediate Final Credit|Set recovery option|
|No Credit|Alert merchant task|
|Deny|Case is denied|

**Parent Topic:**[Investigate stage](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/dispute-management/investigate-stage.md)