Review a customer interaction with Disputes intake via Virtual Agent

task australia Updated Sep 10, 2026 1 min read review-interaction-with-dispute-intake-virtual-agent.md

Retrieve a chat interaction between a customer and Disputes intake via Virtual Agent to review a transcript of the conversation and confirm responses.

Before you begin

Role required: sn_bom_credit_card.dispute_agent, sn_bom_credit_card.dispute_manager, sn_bom_credit_card.dispute_viewer, sn_bom_credit_card.contributor, sn_bom.b2c_agent, sn_bom.b2b_agent, sn_bom.adjuster, sn_bom.fnol_representative

Procedure

Navigate to All > Financial Services Operations > Workspace.
Select the lists icon ([Omitted image "inline-data-vis-list.png"] Alt text: Lists icon.).
Open a card disputes service case.
In the case, select the Interactions tab.
In the Interactions list, select the interaction record you want to review.

Result

The interaction record is displayed with the interaction transcript.

[Omitted image "disputes-va-transcript.png"] Alt text: The interaction transcript shows the conversation history between Virtual Agent and the customer.

Parent Topic:Review a dispute from portal or workspace intake

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---
title: Review a customer interaction with Disputes intake via Virtual Agent
description: Retrieve a chat interaction between a customer and Disputes intake via Virtual Agent to review a transcript of the conversation and confirm responses.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/financial-services-operations/dispute-management/review-interaction-with-dispute-intake-virtual-agent.html
release: australia
product: Dispute Management
classification: dispute-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Review, Use, Dispute Management, Banking applications, Financial Services Operations \(FSO\)]
---

# Review a customer interaction with Disputes intake via Virtual Agent

Retrieve a chat interaction between a customer and Disputes intake via Virtual Agent to review a transcript of the conversation and confirm responses.

## Before you begin

Role required: sn\_bom\_credit\_card.dispute\_agent, sn\_bom\_credit\_card.dispute\_manager, sn\_bom\_credit\_card.dispute\_viewer, sn\_bom\_credit\_card.contributor, sn\_bom.b2c\_agent, sn\_bom.b2b\_agent, sn\_bom.adjuster, sn\_bom.fnol\_representative

## Procedure

1. Navigate to **All** &gt; **Financial Services Operations** &gt; **Workspace**.

2. Select the lists icon \(\[Omitted image "inline-data-vis-list.png"\] Alt text: Lists icon.\).

3. Open a card disputes service case.

4. In the case, select the Interactions tab.

5. In the Interactions list, select the interaction record you want to review.

## Result

The interaction record is displayed with the interaction transcript.

\[Omitted image "disputes-va-transcript.png"\] Alt text: The interaction transcript shows the conversation history between Virtual Agent and the customer.

**Parent Topic:**[Review a dispute from portal or workspace intake](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/dispute-management/review-a-dispute-from-cardholder-intake.md)