Unable to sign or submit the WSUD document

---
title: Unable to sign or submit the WSUD document
description: This reference topic provides troubleshooting steps to resolve a customer or contact being unable to sign or submit the Written Statement for Unauthorized Debit \(WSUD\) document.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/financial-services-operations/dispute-management/unable-to-sign-or-submit-the-wsud-document.html
release: australia
product: Dispute Management
classification: dispute-management
topic_type: topic
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [WSUD Troubleshooting, Reference, Dispute Management, Banking applications, Financial Services Operations \(FSO\)]
---

# Unable to sign or submit the WSUD document

This reference topic provides troubleshooting steps to resolve a customer or contact being unable to sign or submit the Written Statement for Unauthorized Debit \(WSUD\) document.

## Condition

A Customer or Contact can view the document after selecting **Sign document** in the playbook but is unable to sign or submit the document.

## Cause

The Signature Pad plugin \(com.snc.signaturepad\) isn't installed or is inactive.

## Remedy

## Procedure

1.  Verify the Signature Pad plugin is installed and active.

2.  Ask the customer or contact to reopen the document after activating the plugin.


**Parent Topic:**[Written Statement for Unauthorized Debit \(WSUD\) Troubleshooting](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/dispute-management/wsud-troubleshooting-reference.md)