Upload Document button appears instead of Sign Document button in the WSUD document verification task

---
title: Upload Document button appears instead of Sign Document button in the WSUD document verification task
description: This reference topic provides troubleshooting steps to resolve a customer or contact seeing the Upload Document button instead of the Sign Document button in the Customer signature required playbook activity. This activity is for the Written Statement for Unauthorized Debit \(WSUD\) document verification task.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/financial-services-operations/dispute-management/upload-document-instead-of-sign-document.html
release: australia
product: Dispute Management
classification: dispute-management
topic_type: topic
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [WSUD Troubleshooting, Reference, Dispute Management, Banking applications, Financial Services Operations \(FSO\)]
---

# Upload Document button appears instead of Sign Document button in the WSUD document verification task

This reference topic provides troubleshooting steps to resolve a customer or contact seeing the **Upload Document** button instead of the **Sign Document** button in the **Customer signature required** playbook activity. This activity is for the Written Statement for Unauthorized Debit \(WSUD\) document verification task.

## Condition

The **Upload Document** appears instead of **Sign Document** in the **Customer signature required** playbook activity for the consumer or contact.

## Cause

The Document Templates plugin \(sn\_doc\) is not installed.

## Remedy

## Procedure

1.  Confirm that the Document Templates plugin \(sn\_doc\) is installed.

2.  Once the template is installed, refresh the playbook activity page.


**Parent Topic:**[Written Statement for Unauthorized Debit \(WSUD\) Troubleshooting](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/dispute-management/wsud-troubleshooting-reference.md)