View the status of a request using the dispute tracker

---
title: View the status of a request using the dispute tracker
description: Track the progress of card disputes case requests using the dispute tracker.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/financial-services-operations/dispute-management/view-the-status-of-a-request.html
release: australia
product: Dispute Management
classification: dispute-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Create a case with portal intake, Intake, Use, Dispute Management, Banking applications, Financial Services Operations \(FSO\)]
---

# View the status of a request using the dispute tracker

Track the progress of card disputes case requests using the dispute tracker.

## Before you begin

Role required: sn\_customerservice.consumer or sn\_customerservice.customer

## Procedure

1.  In the Customer or Consumer Service Portal header, click **Requests** > **All Requests**.

2.  In the My Lists filter, click **My Requests**.

3.  Click a case in the Cases list.

4.  Check the status of the disputed case, view the list of disputed transactions, and review the submitted documents in the dispute tracker.


**Parent Topic:**[Create a dispute case with Dispute Intake in Portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/dispute-management/creating-an-onboarding-case-with-dispute-playbook-for-portal.md)