Dispute manager workspace

concept australia Updated Sep 10, 2026 1 min read workspace-for-dispute-manager.md

As a dispute manager, you can work on your assigned cases and coordinate real-time updates on your team's cases from the dispute manager workspace.

To access the dispute manager workspace page, you need to have one of these roles: sn_bom_credit_card.admin or sn_bom_credit_card.dispute_manager role.

The workspace has a simple interface that provides you with a list of high-level summaries and the dashboards of the team cases, including:

Pending approval tasks
Team's open cases
SLA Breached Cases
SLA at risk

Note: As a dispute manager, you can also act as a fullfiller and submit tasks for approval.

The following example shows the landing page of a dispute manager.[Omitted image "dispute-manager1.png"] Alt text: Dispute manager landing page

Preconfigured email templates in a card dispute flow
Email templates are pre-formatted files that you can use to start creating email notifications.
Implement 4-eyes policy for approval tasks
The 4-eyes policy, implemented in the case dispute flow, can enhance your dispute management process. This policy ensures that two authorized individuals handle the critical tasks and establish an efficient risk control mechanism.

Parent Topic:Managing Disputes

39 lines · 2.4 KB Wrap lines

---
title: Dispute manager workspace
description: As a dispute manager, you can work on your assigned cases and coordinate real-time updates on your team's cases from the dispute manager workspace.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/financial-services-operations/dispute-management/workspace-for-dispute-manager.html
release: australia
product: Dispute Management
classification: dispute-management
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Processing, Use, Dispute Management, Banking applications, Financial Services Operations \(FSO\)]
---

# Dispute manager workspace

As a dispute manager, you can work on your assigned cases and coordinate real-time updates on your team's cases from the dispute manager workspace.

To access the dispute manager workspace page, you need to have one of these roles: sn\_bom\_credit\_card.admin or sn\_bom\_credit\_card.dispute\_manager role.

The workspace has a simple interface that provides you with a list of high-level summaries and the dashboards of the team cases, including:

-   Pending approval tasks
-   Team's open cases
-   SLA Breached Cases
-   SLA at risk

**Note:** As a dispute manager, you can also act as a fullfiller and submit tasks for approval.

The following example shows the landing page of a dispute manager.\[Omitted image "dispute-manager1.png"\] Alt text: Dispute manager landing page

-   **[Preconfigured email templates in a card dispute flow](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/dispute-management/pre-cofigured-email-template.md)**  
Email templates are pre-formatted files that you can use to start creating email notifications.
-   **[Implement 4-eyes policy for approval tasks](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/dispute-management/implementing-4-eyes-principle.md)**  
The 4-eyes policy, implemented in the case dispute flow, can enhance your dispute management process. This policy ensures that two authorized individuals handle the critical tasks and establish an efficient risk control mechanism.

**Parent Topic:**[Managing Disputes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/dispute-management/managing-disputes.md)