Exploring Financial Services Payment Operations

You can use the ServiceNow® Financial Services Payment Operations application to create and manage requests for payment inquiries, claims, and debit approvals for your financial institution.

Transform your financial institution's middle and back office payment operations through the following capabilities:

Managing payment inquiries: Create and manage Beneficiary Claim Non-Receipt (BCNR) and Payment in Error (PiE) inquiries, from customers or third-party banks.
Managing payment claims and debit approvals: Manage internal and external claims, and debit approval cases for refund authorization.

Who uses Financial Services Payment Operations

The application is used by:

Administrators, who configure the application. For the full list of installed roles and permissions, see Components installed with Financial Services Payment Operations.
Fulfillers, such as inquiry agents and claim agents in the middle and back office, who work cases from the Workspace. For details on workspace users, see Using Financial Services Payment Operations.
End users — customers, branch workers, and call center agents — who submit payment requests and check case status.

Payment dashboard

Using actionable data visualizations in a preconfigured dashboard, you can improve your business processes and quantify the value of self-service. For more information, see Payment Operations dashboard.

Parent Topic:Financial Services Payment Operations

Components installed with Financial Services Payment Operations

title	Exploring Financial Services Payment Operations
description	You can use the ServiceNow Financial Services Payment Operations application to create and manage requests for payment inquiries, claims, and debit approvals for your financial institution.
locale	en-US
canonical_url	https://www.servicenow.com/docs/r/australia/financial-services-operations/financial-services-payment-operations/payment-operations-overview.html
release	australia
product	Financial Services Payment Operations
classification	financial-services-payment-operations
topic_type	concept
last_updated	2026-09-10
reading_time_minutes	2
breadcrumb	Payment OperationsBanking applicationsFinancial Services Operations \(FSO\)