Financial Services

---
title: Financial Services
description: The ServiceNow Financial Services Operations \(FSO\) solution helps financial services institutions to reduce costs through automation, improve customer satisfaction, and embed risk and compliance controls across workflows.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/financial-services-operations/fso-overview.html
release: australia
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 2
---

# Financial Services

The ServiceNow® Financial Services Operations \(FSO\) solution helps financial services institutions to reduce costs through automation, improve customer satisfaction, and embed risk and compliance controls across workflows.

<table id="table_btj_11r_r5b" class="nav-card"><tbody><tr><td>

[Explore\[Omitted image "bus-explore.svg"\] Alt text:Introduction to core concepts and features.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/exploring-fso-apps.md)

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[Configure\[Omitted image "bus-optimize-manage.svg"\] Alt text:Plan and configure your implementation.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/setting-up-fso-applications.md)

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[Integrate\[Omitted image "bus-integration-and-apis.svg"\] Alt text:Extend FSO capabilities by integrating with other applications.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/fso-integrate-other-applications.md)

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[Banking applications\[Omitted image "bus-agent-workspace-1.svg"\] Alt text:Manage and configure banking solutions.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/fso-banking-overview.md)

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[Insurance applications\[Omitted image "ind-government.svg"\] Alt text:Manage and configure insurance solutions.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/fso-insurance-overview.md)

</td><td>

[Analyze\[Omitted image "bus-performance-forecasting-2.svg"\] Alt text:Access preconfigured dashboards with actionable data visualizations.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/fso-content-pack.md)

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[Automate\[Omitted image "bus-artificial-intelligence.svg"\] Alt text:Use AI to enhance user productivity and efficiency through proactive experiences.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/exploring-now-assist-for-financial-services-operations-fso.md)

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</td></tr></tbody>
</table>## Additional resources

-   Learn more about what's new and changed in this release at [Financial Services Operations release notes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/release-notes/financial-services-operations-rn-landing.md).
-   Log into your ServiceNow account and find additional information about implementing and deploying Financial Services Operations features at [Best Practices](https://mynow.servicenow.com/now/best-practices/home).
-   Work with an implementation specialist to streamline your Financial Services Operations setup process. To learn more, see [ServiceNow Impact](https://www.servicenow.com/success.html).
-   Access real-time courses, self-paced training, and career resources at [ServiceNow University](https://learning.servicenow.com/now/lxp/home). For example, there are suite certifications for [FSO Insurance Professional](https://learning.servicenow.com/lxp/en/pages/now-learning-get-certified?id=amap_detail&achievement_id=33a55c0147ee3d9050593369126d4306&s=1&ssa=3) and [FSO Banking and Wealth Management Professional](https://learning.servicenow.com/lxp/en/pages/now-learning-get-certified?id=amap_detail&achievement_id=7765d8cd47ae3d9050593369126d4381&s=1&ssa=3).
-   Connect with other Financial Services Operations users in the [FSO community forum](https://www.servicenow.com/community/fso/ct-p/financial-services-operations).